Vibes Status

Apr 25, 2024

No incidents reported today.

Apr 24, 2024

Resolved - Vibes messaging speeds have been fully restored and normal delivery has resumed. All messages have been delivered to impacted consumers.

IMPACT: Vibes message latency from 11:35 a.m. CT to 12:20 p.m. CT.
Apr 24, 12:25 CDT

Identified - Vibes has identified an issue with our message delivery. You may experience delays with SMS messages inbound and outbound to Vibes. Our engineers are working to restore normal delivery speeds as soon as possible. We will continue to update you until this issue is resolved.
Apr 24, 11:47 CDT

Apr 23, 2024

No incidents reported.

Apr 22, 2024

EU and APAC Destinations Cellular Maintenance 4/22/24

Completed - The scheduled maintenance has been completed.
Apr 22, 11:00 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 22, 06:00 CDT

Scheduled - Our carrier partner for EU and APAC will be performing maintenance on 4/22 from 10:00 p.m. GMT until 4/23 at 3:00 a.m. GMT.

IMPACT: Connectivity for EU and APAC messaging will be periodically unavailable. Message delivery and processing times may be impacted to EU and APAC.

ACTION: No action is required. All messages will be queued and processed at the rate the [LOCATION] destination network is available or when the maintenance is completed.

Systems Impacted by Maintenance: Connection to EU and APAC messaging
Apr 12, 09:06 CDT

Vibes DLR and ACK Delivery Latency

Resolved - The optimal delivery performance of MT DLRs and ACKs has been fully restored. All queued DLRs and ACKs have been delivered.

IMPACT: MT DLR and ACK delivery delays from 1:40 A.M. CST to 6:15 A.M. CST.
Apr 22, 06:22 CDT

Identified - Vibes has identified a performance degradation resulting in delayed delivery of MT DLRs and ACKs. Our engineers are working to restore optimal delivery performance for MT DLRs and ACKs as soon as possible. We will provide updates as they become available.
Apr 22, 01:53 CDT

Apr 21, 2024

No incidents reported.

Apr 20, 2024

No incidents reported.

Apr 19, 2024

Vibes Platform Emergency Maintenance 4/19/2024 at 10:00 p.m. CT to 4/19/2024 at 10:30 p.m. CT

Completed - The scheduled maintenance has been completed.
Apr 19, 22:30 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 19, 22:00 CDT

Scheduled - Vibes has scheduled an emergency maintenance for this evening 4/19 at 10:00 p.m. CT to 10:30 p.m. CT.

Notification Type: Vibes Platform Maintenance

IMPACT: Messaging: Messages using an incentive code will be queued and reprocessed at its completion.

Platform: Incentive code details will not be visible in the Vibes Platform and Incentive code file uploads will be unavailable.

API calls: Messages containing incentive codes will not process.

Mobile Wallet: Campaigns using an incentive tag will be temporarily unavailable.

ACTION: >: All API calls containing incentive codes will need to be reprocessed at the completion of the maintenance.

Any active broadcast sending during this time will pause and need to be restarted at the completion of the maintenance.

Systems Impacted by Maintenance:

•Incentive code file uploads
•Messages containing an incentive code
•Incentive code details
•API calls with messages containing incentive codes
•Mobile Wallet campaigns containing incentive tags
Apr 19, 12:34 CDT

Apr 18, 2024

Toll-Free Maintenance 4/17/2024

Completed - The scheduled maintenance has been completed.
Apr 18, 03:00 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 17, 23:00 CDT

Scheduled - Our Toll-Free carrier partner will be performing maintenance on 4/17 from 11:00 p.m. CT until 4/18 at 3:00 a.m. CT.

IMPACT: Connectivity for Toll-Free messaging will be periodically unavailable. Toll-Free message delivery and processing times may be impacted.

ACTION: No action is required. All messages will be queued and processed at the rate the Toll-Free network is available or when the maintenance is completed.

Systems Impacted by Maintenance: Connection to Toll-Free messaging
Apr 12, 12:55 CDT

Apr 17, 2024

Vibes DLR and ACK Delivery Latency

Resolved - The optimal delivery performance of MT DLRs and ACKs has been fully restored. All queued DLRs and ACKs have been delivered.

IMPACT: MT DLR and ACK delivery delays from 1:05 p.m. CT to 2:10 p.m.
Apr 17, 14:16 CDT

Identified - Vibes has identified a performance degradation resulting in delayed delivery of MT DLRs and ACKs. Our engineers are working to restore optimal delivery performance for MT DLRs and ACKs as soon as possible. We will provide updates as they become available.
Apr 17, 13:40 CDT

Carrier Partner: Canada Destinations message latency

Resolved - The SMS latency on our Canadian Carrier Partner’s network has been resolved. All queued messages have been delivered to the carrier network.

IMPACT: SMS message latency on Canada Destinations.
Apr 17, 03:31 CDT

Identified - Vibes has identified latency with SMS message delivery to our Canadian Partner. We will provide updates as they become available.

IMPACT: SMS message latency on Canada Destinations. Both inbound and outbound messages to Canadian carriers may experience delays in being delivered.

ACTION: No action is required; all messages are being queued and will be processed at the rate the Canadian Destinations network is available to Vibes.

Impacted Carriers: NorthernTel, Telebec, Rogers Wireless, Videotron, Fido, Telus Mobility, MTS Mobility, SaskTel Mobility, Virgin Mobile, Freedom Mobile, Mobility, Public Mobile and Eastlink Wireless, Bell Mobility, and Aliant consumers.
Apr 17, 03:21 CDT

Apr 16, 2024

Carrier Latency: France

Resolved - Our carrier partner has resolved the SMS message latency on their network. All impacted messages have been delivered.

IMPACT: SMS message latency on French Destinations from 2024-04-12 09:33 GMT to 2024-04-15 21:00 GMT.
Apr 16, 01:31 CDT

Update - Our carrier partners for France continue to experience SMS message latency on their network. We will continue to update you as we receive information from our partner.
Apr 15, 16:28 CDT

Update - Our carrier partners for France continue to experience SMS message latency on their network. We will continue to update you as we receive information from our partner.
Apr 15, 08:15 CDT

Update - Our carrier partners for France continue to experience SMS message latency on their network. We will continue to update you as we receive information from our partner.
Apr 14, 15:56 CDT

Update - Our carrier partners for France continue to experience SMS message latency on their network. We will continue to update you as we receive information from our partner.
Apr 12, 20:19 CDT

Update - Our carrier partners for France continue to experience SMS message latency on their network. We will continue to update you as we receive information from our partner.
Apr 12, 16:31 CDT

Monitoring - Our carrier partners for France continue to experience SMS message latency on their network. We will continue to update you as we receive information from our partner.
Apr 12, 10:19 CDT

Identified - Our carrier partners for France have notified us that they are experiencing issues within their messaging platform. This may affect both inbound and outbound SMS messages to the Vibes Platform for all French numbers. We are in direct contact with the carrier partner and will provide updates as they are received.

IMPACT: SMS message latency on the carrier network for France. Messages both inbound and outbound to Vibes may experience delays in being delivered.

ACTION: No action is required by you at this time. All messages are being queued by Vibes and will be processed at the rate in which the carrier network is made available to Vibes.
Apr 12, 05:33 CDT

Apr 15, 2024

Apr 14, 2024

Apr 13, 2024

No incidents reported.

Apr 12, 2024

Apr 11, 2024

Vibes Platform Performance Issue

Resolved - The Vibes Platform has been fully restored. We have logged the issue in our incident reporting system. Our team of engineers will review the root cause and implement any necessary system changes.

IMPACT: Vibes Platform performance issue from 3:20 p.m. CT to 4:50 p.m. CT.
Apr 11, 16:53 CDT

Identified - Vibes has identified an issue with our Platform's performance. Systems affected can be found below, and our engineers are working to resolve the issue as soon as possible. We will continue to update you until this issue is resolved.

Systems Impacted by this incident:
•Creation and editing of Acquisition Campaigns
•Creation and editing of Interactive Campaigns
Apr 11, 15:39 CDT

Vibes Platform Performance Issue

Resolved - IMPACT: Vibes Platform performance issue from 2:07 p.m. CT to 2:22 p.m. CT.

Vibes identified an issue with our Platform's performance that resulted in the degradation of the systems listed below.

Systems Impacted by this incident:
•Accessing Campaign Manager
•Elevated error rates with Public API calls
Apr 11, 14:00 CDT

Toll-Free Maintenance 4/10/2024

Completed - The scheduled maintenance has been completed.
Apr 11, 03:00 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 10, 23:00 CDT

Scheduled - Our Toll-Free carrier partner will be performing maintenance on 4/10 from 11:00 p.m. CT until 4/11 at 3:00 a.m. CT.

IMPACT: Connectivity for Toll-Free messaging will be periodically unavailable. Toll-Free message delivery and processing times may be impacted.

ACTION: No action is required. All messages will be queued and processed at the rate the Toll-Free network is available or when the maintenance is completed.

Systems Impacted by Maintenance: Connection to Toll-Free messaging
Apr 8, 08:27 CDT

About This Site