Identified - Vibes is currently experiencing delayed delivery of MT DLRs and ACKs. Our engineers are working to restore optimal delivery performance for MT DLRs and ACKs as soon as possible. We will provide updates as they become available.
Oct 29, 2024 - 11:35 CDT
Get status updates on the availability of Vibes Global Messaging and Vibes Mobile Engagement Platform.
Having Trouble? Contact our 24/7 Customer Care Team at live@vibes.com or by calling or texting us at 1-877-834-9566.
Our Toll-Free carrier partner will be performing maintenance on 10/29 from 11:00 p.m. CT until 10/30 at 2:00 a.m. CT.
IMPACT: Connectivity for Toll-Free messaging will be periodically unavailable. Toll-Free message delivery and processing times may be impacted.
ACTION: No action is required. All messages will be queued and processed at the rate the Toll-Free network is available or when the maintenance is completed.
Systems Impacted by Maintenance: Connection to Toll-Free messaging Posted on
Oct 25, 2024 - 08:52 CDT
Our Toll-Free carrier partner will be performing and additional maintenance on 10/30 from 10:00 p.m. CT until 10/31 at 2:00 a.m. CT.
IMPACT: Connectivity for Toll-Free messaging will be periodically unavailable. Toll-Free message delivery and processing times may be impacted.
ACTION: No action is required. All messages will be queued and processed at the rate the Toll-Free network is available or when the maintenance is completed.
Systems Impacted by Maintenance: Connection to Toll-Free messaging Posted on
Oct 25, 2024 - 11:52 CDT
Our 10DLC carrier partner will be performing maintenance on 10/31 from 5:00 a.m. CT until 10/31 at 11:00 a.m. CT.
IMPACT: Connectivity for 10DLC messaging will be periodically unavailable. 10DLC message delivery and processing times may be impacted.
ACTION: No action is required. All messages will be queued and processed at the rate the 10DLC network is available or when the maintenance is completed.
Systems Impacted by Maintenance: Connection to 10DLC messaging Posted on
Oct 17, 2024 - 12:25 CDT
Resolved -
The Vibes EU Platform has been fully restored. We have logged the issue in our incident reporting system. Our team of engineers will review the root cause and implement necessary system changes.
IMPACT: Vibes Platform performance issue from 3:12 p.m. GMT to 3:23 p.m. GMT.
Oct 29, 10:41 CDT
Identified -
Vibes has identified an issue with EU Platform performance. You may currently be experiencing intermittent errors within the Vibes EU Platform. Systems affected can be found below, and our engineers are working to resolve the issue as soon as possible. We will continue to update you until this issue is resolved.
Systems Impacted by this incident:
•Vibes Platform Navigation •Higher than normal error responses from the Vibes Platform API •Any failed API calls will need to be resent •All outbound messages will be queued
Oct 29, 10:25 CDT
Resolved -
The message latency on our 10DLC carrier partners network has been resolved. All queued messages have been delivered.
IMPACT: 10DLC message latency from 9:05 a.m. CT to 9:53 a.m. CT.
Oct 25, 10:54 CDT
Identified -
Vibes has identified message delivery latency to our 10DLC partner. We will provide updates as they become available.
IMPACT: Message latency on the 10DLC network. Messages both inbound and outbound to Vibes may experience delays in being delivered.
ACTION: No action is required; all messages are being queued and will be processed at the rate the 10DLC network is available to Vibes.
Oct 25, 09:49 CDT
Completed -
The scheduled maintenance has been completed.
Oct 25, 05:00 CDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 24, 22:00 CDT
Scheduled -
Our 10DLC carrier partner will be performing maintenance on 10/24 from 10:00 p.m. CT until 10/25 at 5:00 a.m. CT.
IMPACT: Connectivity for 10DLC messaging will be periodically unavailable. 10DLC message delivery and processing times may be impacted.
ACTION: No action is required. All messages will be queued and processed at the rate the 10DLC network is available or when the maintenance is completed.
Systems Impacted by Maintenance: Connection to 10DLC messaging
Oct 15, 10:39 CDT
Resolved -
The message latency on our 10DLC carrier partners network has been resolved. All queued messages have been delivered.
IMPACT: 10DLC message latency from 24 Oct 2024, 7:50 p.m. CT to 24 Oct 2024, 10:00 p.m. CT.
Oct 24, 22:07 CDT
Identified -
Vibes has identified message delivery latency to our 10DLC partner. We will provide updates as they become available.
IMPACT: Message latency on the 10DLC network. Messages both inbound and outbound to Vibes may experience delays in being delivered.
ACTION: No action is required; all messages are being queued and will be processed at the rate the 10DLC network is available to Vibes.
Oct 24, 21:09 CDT
Resolved -
The message latency on our 10DLC carrier partners network has been resolved. All queued messages have been delivered.
IMPACT: 10DLC message latency from [ 2:46 CT to 5:55 CT ].
Oct 24, 19:46 CDT
Identified -
Vibes has identified message delivery latency to our 10DLC partner. We will provide updates as they become available.
IMPACT: Message latency on the 10DLC network. Messages both inbound and outbound to Vibes may experience delays in being delivered.
ACTION: No action is required; all messages are being queued and will be processed at the rate the 10DLC network is available to Vibes.
Oct 24, 16:40 CDT
Completed -
The scheduled maintenance has been completed.
Oct 24, 02:00 CDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 23, 22:00 CDT
Scheduled -
Our Toll-Free carrier partner will be performing maintenance on 10/23 from 10:00 p.m. CT until 10/24 at 2:00 a.m. CT.
IMPACT: Connectivity for Toll-Free messaging will be periodically unavailable. Toll-Free message delivery and processing times may be impacted.
ACTION: No action is required. All messages will be queued and processed at the rate the Toll-Free network is available or when the maintenance is completed.
Systems Impacted by Maintenance: Connection to Toll-Free messaging
Oct 18, 11:04 CDT
Completed -
The scheduled maintenance has been completed.
Oct 23, 06:00 CDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 23, 02:00 CDT
Scheduled -
Our 10DLC carrier partner will be performing maintenance on 10/23 from 2:00 a.m. CT until 10/23 at 6:00 a.m. CT.
IMPACT: Connectivity for 10DLC messaging will be periodically unavailable. 10DLC message delivery and processing times may be impacted.
ACTION: No action is required. All messages will be queued and processed at the rate the 10DLC network is available or when the maintenance is completed.
Systems Impacted by Maintenance: Connection to 10DLC messaging
Oct 22, 09:41 CDT
Resolved -
The SMS latency on the Google Voice network has been resolved. All queued messages have been delivered to the carrier network.
IMPACT: SMS message latency on Google Voice from 2024-10-23 2:11 a.m. CT to 2024-10-23 5:00 a.m. CT.
Oct 23, 05:26 CDT
Investigating -
Vibes has identified latency with SMS message delivery to Google Voice. We will provide updates as they become available.
IMPACT: SMS message latency on Google Voice Wireless. Both inbound and outbound messages may experience delays in being delivered.
ACTION: No action is required; all messages are being queued and will be processed at the rate the Google Voice network is available to Vibes.
Oct 23, 02:52 CDT
Completed -
The scheduled maintenance has been completed.
Oct 21, 10:00 CDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 21, 02:00 CDT
Update -
We will be undergoing scheduled maintenance during this time.
Oct 15, 11:15 CDT
Scheduled -
Our carrier partner for EU and APAC will be performing maintenance on 10/21 from 7:00 a.m. GMT until 10/21 at 4:00 p.m. GMT.
IMPACT: Connectivity for EU and APAC messaging will be periodically unavailable. Message delivery and processing times may be impacted to EU and APAC.
ACTION: No action is required. All messages will be queued and processed at the rate the EU and APAC destination network is available or when the maintenance is completed.
Systems Impacted by Maintenance: Connection to EU and APAC messaging
Oct 15, 11:12 CDT
Resolved -
Vibes has been made aware by AT&T, that they did see an issue with their system on 10/21/2024 that may have caused both SMS and MMS latency on the AT&T network.
IMPACT: SMS and MMS message latency on AT&T from 6:00 a.m. CT to 10 a.m. CT.
Oct 21, 06:00 CDT
Resolved -
Vibes engineers identified and corrected an issue with platform performance. Systems you may have seen affected can be found below.
Systems Impacted by this incident:
•Vibes Platform Navigation •Vibes Platform Log in •Higher than normal error responses from the Vibes Platform API •Any failed API calls will need to be resent
IMPACT: Vibes Platform performance issue from 9:15 p.m. CST to 9:34 p.m. CST.
Oct 20, 20:45 CDT
Resolved -
Vibes engineers identified and corrected an issue with platform performance. Systems you may have seen affected can be found below.
Systems Impacted by this incident:
•Vibes Platform Navigation •Vibes Platform Log in •Higher than normal error responses from the Vibes Platform API •Any failed API calls will need to be resent
IMPACT: Vibes Platform performance issue from 10:08 a.m. CST to 10:27 a.m. CST.
Oct 20, 10:30 CDT
Resolved -
The Vibes Platform has been fully restored. We have logged the issue in our incident reporting system. Our team of engineers will review the root cause and implement any necessary system changes.
IMPACT: Vibes Platform performance issue from 2:03 p.m. CT to 2:16 p.m. CT.
Oct 17, 14:26 CDT
Identified -
Vibes has identified an issue with our Platforms Wallet API performance. You may currently be experiencing intermittent errors within the Vibes Platforms Wallet API. Systems affected can be found below, and our engineers are working to resolve the issue as soon as possible. We will continue to update you until this issue is resolved.
Systems Impacted by this incident:
•Elevated error rate when retrieving items via Public API •Elevated error rates when updating wallet items via Public API •Intermittent failures in loading the wallet UI in the platform
Oct 17, 14:20 CDT
Resolved -
Vibes engineers identified and corrected an issue with our Platform's Wallet API performance. Systems you may have seen affected can be found below.
Systems Impacted by this incident:
•Elevated error rate when retrieving items via Public API •Elevated error rates when updating wallet items via Public API •Intermittent failures in loading the wallet UI in the platform
IMPACT: Vibes Platform performance issue from 1:14 p.m. CST to 1:32 p.m. CST.
Oct 17, 13:14 CDT
Completed -
The scheduled maintenance has been completed.
Oct 16, 05:00 CDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 15, 23:00 CDT
Scheduled -
Our 10DLC carrier partner will be performing an additional maintenance on 10/15 from 11:00 p.m. CT until 10/16 at 5:00 a.m. CT.
IMPACT: Connectivity for 10DLC messaging will be periodically unavailable. 10DLC message delivery and processing times may be impacted.
ACTION: No action is required. All messages will be queued and processed at the rate the 10DLC network is available or when the maintenance is completed.
Systems Impacted by Maintenance: Connection to 10DLC messaging
Oct 11, 09:37 CDT
Completed -
The scheduled maintenance has been completed.
Oct 15, 05:01 CDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 14, 22:00 CDT
Scheduled -
Our carrier partner for Hong Kong and Singapore will be performing maintenance on 10/14 from 3:00 p.m. GMT until 10/14 at 10:00 p.m. GMT.
IMPACT: Connectivity for Hong Kong and Singapore messaging will be periodically unavailable. Message delivery and processing times may be impacted to Hong Kong and Singapore.
ACTION: No action is required. All messages will be queued and processed at the rate the Hong Kong and Singapore destination network is available or when the maintenance is completed.
Systems Impacted by Maintenance: Connection to Hong Kong and Singapore messaging
Oct 2, 14:43 CDT
Completed -
The scheduled maintenance has been completed.
Oct 15, 05:00 CDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 14, 23:01 CDT
Scheduled -
Our 10DLC carrier partner will be performing an additional maintenance on 10/14 from 11:00 p.m. CT until 10/15 at 5:00 a.m. CT.
IMPACT: Connectivity for 10DLC messaging will be periodically unavailable. 10DLC message delivery and processing times may be impacted.
ACTION: No action is required. All messages will be queued and processed at the rate the 10DLC network is available or when the maintenance is completed.
Systems Impacted by Maintenance: Connection to 10DLC messaging
Oct 11, 08:57 CDT
Completed -
The scheduled maintenance has been completed.
Oct 15, 00:00 CDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 14, 23:00 CDT
Scheduled -
Our Canadian carrier partner will be performing a maintenance on 10/14 from 11:00 p.m. CT until 10/15 at 12:00 a.m. CT.
IMPACT: Connection to the network will be periodically unavailable. Message delivery and processing times to Canadian carriers may be impacted.
ACTION: No action is required. All messages will be queued and processed at the rate the carrier network is available or when the maintenance is completed.
Systems Impacted by Maintenance: Connection to Canadian carrier messaging
Impacted Canadian Carriers: NorthernTel, Telebec, Rogers Wireless, Videotron, Fido, Telus Mobility, MTS Mobility, SaskTel Mobility, Virgin Mobile, Wind Mobile, Mobility, Public Mobile and Eastlink Wireless, Bell Mobility, and Aliant.
Oct 11, 10:43 CDT