Vibes Status

AT&T MMS message latency

Monitoring - Vibes continues to experience MMS message latency on the AT&T network. We will continue to provide updates until this issue is resolved.
Nov 20, 2024 - 13:27 CST

Identified - Vibes has identified latency with MMS message delivery to AT&T. We will provide updates as they become available.

IMPACT: MMS message latency on AT&T. Outbound MMS messages may experience delays in being delivered.

ACTION: No action is required; all messages are being queued and will be processed at the rate the AT&T network is available to Vibes.
Nov 20, 2024 - 11:34 CST

About This Site

Get status updates on the availability of Vibes Global Messaging and Vibes Mobile Engagement Platform.
Having Trouble? Contact our 24/7 Customer Care Team at live@vibes.com or by calling or texting us at 1-877-834-9566.

North America Messaging Degraded Performance

SMS SMPP Operational

SMS HTTP Operational

MMS Degraded Performance

10DLC Operational

Toll-Free Operational

North America Platform Degraded Performance

Platform UI Operational

SMS Operational

MMS Degraded Performance

API Operational

Push Operational

Wallet Operational

Analytics & Reporting Operational

International Messaging Operational

SMS Europe Operational

SMS APAC Operational

SMS Latin America & Mexico Operational

SMS Middle East & Africa Operational

EU Platform Operational

Platform UI Operational

SMS Operational

API Operational

Push Operational

Wallet Operational

Analytics & Reporting Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Interop Carrier Maintenance 11/20/2024 Nov 20, 2024 21:00-23:00 CST

Interop will be performing maintenance on 11/20 from 9:00 p.m. CT until 11/20 at 11:00 p.m. CT.

IMPACT: Connection to the Interop network will be periodically unavailable. Message delivery and processing times may be impacted.

ACTION: No action is required. All messages will be queued and processed at the rate the Interop network is available or when the maintenance is completed.

Systems Impacted by Maintenance: Connection to Interop messaging

Impacted Carriers: ACS/Alaska, ASTAC, Carolina West, Cellone Nation, Cellcom, Cellsouth/cSpire, Chat Mobility (Hawkeye), Copper Valley, Cross Wireless, DISH Wireless, Duet/NewCore Wireless, GCI, Illinois Valley Cellular, Inland Cellular, IT&E, James Valley, Nex-Tech Wireless, Northwest Missouri Cellular, Panhandle Telecommunications, Pine Belt Cellular, RINA (includes STRATA Networks, Silver Star PCS, CTC (Cambridge Telephone Company), Snake River PCS, NNTC Wireless, Breakaway Wireless, Cluster Telephone), SouthernLINC, Standing Rock, Thumb Cellular, Union Wireless, Viaero Wireless, West Central Wireless (WCC)
Posted on Nov 19, 2024 - 08:28 CST

Toll-Free Maintenance 11/20/2024 Nov 20, 2024 22:00 - Nov 21, 2024 02:00 CST

Our Toll-Free carrier partner will be performing maintenance on 11/20 from 10:00 p.m. CT until 11/21 at 2:00 a.m. CT.

IMPACT: Connectivity for Toll-Free messaging will be periodically unavailable. Toll-Free message delivery and processing times may be impacted.

ACTION: No action is required. All messages will be queued and processed at the rate the Toll-Free network is available or when the maintenance is completed.

Systems Impacted by Maintenance: Connection to Toll-Free messaging
Posted on Nov 15, 2024 - 12:17 CST

Past Incidents

Nov 20, 2024

Vibes Event Triggered Messages DLR Delivery Latency

Resolved - The optimal delivery performance of Event Triggered Messages has been fully restored. All future Event Triggered Message DLRs will be processed as normal.

IMPACT: Event Triggered Message DLR non-delivery from 11/20 2:35 p.m. to 11/20 4:05 p.m. CT.
Nov 20, 16:11 CST

Update - Vibes engineers have confirmed the DLR delays are specific to Event-Triggered Messages DLRs only. All other message DLRs and ACKS are unaffected Our engineers are working to restore optimal delivery performance for Event-Trigger DLRs as soon as possible. We will provide updates as they become available
Nov 20, 15:43 CST

Identified - Vibes is currently experiencing delayed delivery of MT DLRs and ACKs. Our engineers are working to restore optimal delivery performance for MT DLRs and ACKs as soon as possible. We will provide updates as they become available.
Nov 20, 15:25 CST

Interop Carrier Maintenance 11/19/2024

Completed - The scheduled maintenance has been completed.
Nov 20, 04:00 CST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 19, 23:00 CST

Scheduled - Interop will be performing maintenance on 11/19 from 11:00 p.m. CT until 11/20 at 4:00 a.m. CT.

IMPACT: Connection to the Interop network will be periodically unavailable. Message delivery and processing times may be impacted.

ACTION: No action is required. All messages will be queued and processed at the rate the Interop network is available or when the maintenance is completed.

Systems Impacted by Maintenance: Connection to Interop messaging

Impacted Carriers: ACS/Alaska, ASTAC, Carolina West, Cellone Nation, Cellcom, Cellsouth/cSpire, Chat Mobility (Hawkeye), Copper Valley, Cross Wireless, DISH Wireless, Duet/NewCore Wireless, GCI, Illinois Valley Cellular, Inland Cellular, IT&E, James Valley, Nex-Tech Wireless, Northwest Missouri Cellular, Panhandle Telecommunications, Pine Belt Cellular, RINA (includes STRATA Networks, Silver Star PCS, CTC (Cambridge Telephone Company), Snake River PCS, NNTC Wireless, Breakaway Wireless, Cluster Telephone), SouthernLINC, Standing Rock, Thumb Cellular, Union Wireless, Viaero Wireless, West Central Wireless (WCC)
Nov 15, 10:38 CST

Nov 19, 2024

Carrier Latency: France

Resolved - Our carrier partner has resolved the SMS message latency on their network. All impacted messages have been delivered.

IMPACT: SMS message latency on French destinations from 11/18 4:59 p.m. GMT to 11/19 6:59 p.m. GMT.
Nov 19, 08:48 CST

Update - Our carrier partners for France continue to experience SMS message latency on their network. We will continue to update you as we receive information from our partner.
Nov 19, 00:44 CST

Monitoring - Our carrier partners for France continue to experience SMS message latency on their network. We will continue to update you as we receive information from our partner.
Nov 18, 08:07 CST

Identified - Our carrier partners for France have notified us that they are experiencing issues within their messaging platform. This may affect both inbound and outbound SMS messages to the Vibes Platform for all French numbers. We are in direct contact with the carrier partner and will provide updates as they are received.

IMPACT: SMS message latency on the carrier network for France. Messages both inbound and outbound to Vibes may experience delays in being delivered.

ACTION: No action is required by you at this time. All messages are being queued by Vibes and will be processed at the rate in which the carrier network is made available to Vibes.
Nov 18, 01:09 CST

Clearsky Maintenance 11/19/2024

Completed - The scheduled maintenance has been completed.
Nov 19, 06:00 CST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 19, 04:00 CST

Scheduled - Clearsky will be performing maintenance on 11/19/2024 from 4:00 AM CT until 11/19/2024 at 6:00 AM CT.

IMPACT: Connection to the Clearsky network will be periodically unavailable. Message delivery and processing times may be impacted.

ACTION: No action is required. All messages will be queued and processed at the rate the Clearsky network is available or when the maintenance is completed.

Systems Impacted by Maintenance: Connection to Clearsky messaging

Impacted Carriers: Altice Mobile, Atlantic Tele-Network International (ATNI), Aerialink, Bandwidth , Brightlink, Cell One North East Arizona, Chariton Valley, DCC, Enflick, First (1st) Point, GTA, Indigo Wireless, Inteliquent, Limitless/Immix, Nemont/Sagebrush PCS, Pine Cellular, Pinger, Pioneer Cellular, Plivo, Sagebrush Cellular, Telnyx, TextMe, Triangle Wireless, TruPhone, TSG Global (Flextalk), United Wireless/OCN, Viya
Nov 8, 10:01 CST

Nov 18, 2024

AT&T MMS message latency

Resolved - The MMS latency on the AT&T network has been resolved. All queued messages have been delivered to the carrier network.

IMPACT: SMS and MMS message latency on AT&T from 11:45 a.m. CT to 1:32 p.m. CT.
Nov 18, 13:33 CST

Monitoring - Vibes has identified latency with MMS message delivery to AT&T. We will provide updates as they become available.

IMPACT: MMS message latency on AT&T. Outbound MMS messages may experience delays in being delivered.

ACTION: No action is required; all messages are being queued and will be processed at the rate the AT&T network is available to Vibes.
Nov 18, 11:56 CST

Nov 17, 2024

No incidents reported.

Nov 16, 2024

No incidents reported.

Nov 15, 2024

No incidents reported.

Nov 14, 2024

Toll-Free Maintenance 11/13/2024

Completed - The scheduled maintenance has been completed.
Nov 14, 02:00 CST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 13, 22:00 CST

Scheduled - Our Toll-Free carrier partner will be performing maintenance on 11/13 from 10:00 p.m. CT until 11/14 at 2:00 a.m. CT.

IMPACT: Connectivity for Toll-Free messaging will be periodically unavailable. Toll-Free message delivery and processing times may be impacted.

ACTION: No action is required. All messages will be queued and processed at the rate the Toll-Free network is available or when the maintenance is completed.

Systems Impacted by Maintenance: Connection to Toll-Free messaging
Nov 11, 12:52 CST

Nov 13, 2024

Nov 12, 2024

Australia Destinations Cellular Maintenance 11/12/2024

Completed - The scheduled maintenance has been completed.
Nov 12, 13:00 CST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 12, 08:00 CST

Scheduled - Our carrier partner for Australia will be performing maintenance on 11/12/2024 from 2:00 p.m. GMT until 11/12/2024 at 7:00 p.m. GMT.

IMPACT: Connectivity for Australia messaging will be periodically unavailable. Message delivery and processing times may be impacted to Australia.

ACTION: No action is required. All messages will be queued and processed at the rate the Australia destination network is available or when the maintenance is completed.

Systems Impacted by Maintenance: Connection to Australia messaging.
Nov 4, 03:27 CST

Clearsky Maintenance 11/12/2024

Completed - The scheduled maintenance has been completed.
Nov 12, 06:00 CST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 12, 04:00 CST

Scheduled - Clearsky will be performing maintenance on 11/12/2024 from 4:00 AM CT until 11/12/2024 at 6:00 AM CT.

IMPACT: Connection to the Clearsky network will be periodically unavailable. Message delivery and processing times may be impacted.

ACTION: No action is required. All messages will be queued and processed at the rate the Clearsky network is available or when the maintenance is completed.

Systems Impacted by Maintenance: Connection to Clearsky messaging

Impacted Carriers: Altice Mobile, Atlantic Tele-Network International (ATNI), Aerialink, Bandwidth , Brightlink, Cell One North East Arizona, Chariton Valley, DCC, Enflick, First (1st) Point, GTA, Indigo Wireless, Inteliquent, Limitless/Immix, Nemont/Sagebrush PCS, Pine Cellular, Pinger, Pioneer Cellular, Plivo, Sagebrush Cellular, Telnyx, TextMe, Triangle Wireless, TruPhone, TSG Global (Flextalk), United Wireless/OCN, Viya
Nov 1, 15:56 CDT

Nov 11, 2024

Australia Destinations Cellular Maintenance 11/11/2024

Completed - The scheduled maintenance has been completed.
Nov 11, 13:00 CST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 11, 08:00 CST

Update - Sorry, please disregard the last update.

The New Updated End Time:

Our carrier partner for Australia will be performing maintenance on 11/11/2024 from 2:00 pm. GMT until 11/11/2024 at 7:00 p.m. GMT.

IMPACT: Connectivity for Australia messaging will be periodically unavailable. Message delivery and processing times may be impacted to Australia.

ACTION: No action is required. All messages will be queued and processed at the rate the Australia destination network is available or when the maintenance is completed.

Systems Impacted by Maintenance: Connection to Australia messaging
Nov 4, 03:21 CST

Update - We will be undergoing scheduled maintenance during this time.
Nov 4, 03:19 CST

Scheduled - Our carrier partner for Australia will be performing maintenance on 11/11/2024 from 2:00 pm. GMT until 11/11/2024 at 7:00 p.m. GMT.

IMPACT: Connectivity for Australia messaging will be periodically unavailable. Message delivery and processing times may be impacted to Australia.

ACTION: No action is required. All messages will be queued and processed at the rate the Australia destination network is available or when the maintenance is completed.

Systems Impacted by Maintenance: Connection to Australia messaging
Nov 4, 02:47 CST

Nov 10, 2024

No incidents reported.

Nov 9, 2024

No incidents reported.

Nov 8, 2024

10DLC message latency: AT&T

Resolved - The message latency on 10DLC carrier partners AT&T network has been resolved. All queued messages have been delivered.

IMPACT: AT&T message latency from 11/04/2024 9:59 AM to 11/08/2024 12:24 PM.
Nov 8, 14:15 CST

Update - Vibes continues to experience SMS message latency with our 10DLC partner on their AT&T network. We will continue to provide updates until this issue is resolved.
Nov 8, 13:28 CST

Update - The message latency on 10DLC carrier partners US Cellular network has been resolved. All queued messages have been delivered.

IMPACT: 10DLC US Cellular message latency from 11/4/2024 1:07 PM CT to 11/7/2024 4:45 AM CT.

Vibes continues to experience SMS message latency with our 10DLC partner on their AT&T network. We will continue to provide updates until this issue is resolved.
Nov 7, 15:54 CST

Update - Vibes continues to experience SMS message latency with our 10DLC partner on their AT&T and U.S. Cellular network. We will continue to provide updates until this issue is resolved.
Nov 7, 07:49 CST

Update - Vibes continues to experience SMS message latency on our 10DLC partners network. We will continue to provide updates until this issue is resolved.
Nov 6, 15:20 CST

Monitoring - Vibes continues to experience SMS message latency with our 10DLC partner on their AT&T and U.S. Cellular network. We will continue to provide updates until this issue is resolved.
Nov 4, 17:32 CST

Investigating - Vibes has identified message delivery latency to our 10DLC partner on AT&T & U.S. Cellular. We will provide updates as they become available.

IMPACT: 10DLC Message latency on AT&T and U.S. Cellular. Messages both inbound and outbound to Vibes may experience delays in being delivered.

ACTION: No action is required; all messages are being queued and will be processed at the rate the 10DLC network is available.
Nov 4, 13:07 CST

Interop Carrier Maintenance 11/7/2024

Completed - The scheduled maintenance has been completed.
Nov 8, 04:00 CST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 7, 22:00 CST

Scheduled - Interop will be performing maintenance on 11/7/2024 from 10:00 PM CT until 11/8/2024 at 4 AM CT.

IMPACT: Connection to the Interop network will be periodically unavailable. Message delivery and processing times may be impacted.

ACTION: No action is required. All messages will be queued and processed at the rate the Interop network is available or when the maintenance is completed.

Systems Impacted by Maintenance: Connection to Interop messaging

Impacted Carriers: ACS/Alaska, ASTAC, Carolina West, Cellone Nation, Cellcom, Cellsouth/cSpire, Chat Mobility (Hawkeye), Copper Valley, Cross Wireless, DISH Wireless, Duet/NewCore Wireless, GCI, Illinois Valley Cellular, Inland Cellular, IT&E, James Valley, Nex-Tech Wireless, Northwest Missouri Cellular, Panhandle Telecommunications, Pine Belt Cellular, RINA (includes STRATA Networks, Silver Star PCS, CTC (Cambridge Telephone Company), Snake River PCS, NNTC Wireless, Breakaway Wireless, Cluster Telephone), SouthernLINC, Standing Rock, Thumb Cellular, Union Wireless, Viaero Wireless, West Central Wireless (WCC)
Nov 7, 15:14 CST

Nov 7, 2024

Interop Carrier Maintenance 11/7/2024

Completed - The scheduled maintenance has been completed.
Nov 7, 04:00 CST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 7, 00:00 CST

Scheduled - Interop will be performing maintenance on 11/7/2024 from 12 AM CT until 11/7/2024 at 4:00 AM CT.

IMPACT: Connection to the Interop network will be periodically unavailable. Message delivery and processing times may be impacted.

ACTION: No action is required. All messages will be queued and processed at the rate the Interop network is available or when the maintenance is completed.

Systems Impacted by Maintenance: Connection to Interop messaging

Impacted Carriers: ACS/Alaska, ASTAC, Carolina West, Cellone Nation, Cellcom, Cellsouth/cSpire, Chat Mobility (Hawkeye), Copper Valley, Cross Wireless, DISH Wireless, Duet/NewCore Wireless, GCI, Illinois Valley Cellular, Inland Cellular, IT&E, James Valley, Nex-Tech Wireless, Northwest Missouri Cellular, Panhandle Telecommunications, Pine Belt Cellular, RINA (includes STRATA Networks, Silver Star PCS, CTC (Cambridge Telephone Company), Snake River PCS, NNTC Wireless, Breakaway Wireless, Cluster Telephone), SouthernLINC, Standing Rock, Thumb Cellular, Union Wireless, Viaero Wireless, West Central Wireless (WCC)
Nov 6, 15:26 CST

Toll-Free Maintenance 11/6/2024

Completed - The scheduled maintenance has been completed.
Nov 7, 02:00 CST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 6, 22:00 CST

Scheduled - Our Toll-Free carrier partner will be performing maintenance on 11/6 from 10 p.m. CT until 11/7 at 2:00 a.m. CT.

IMPACT: Connectivity for Toll-Free messaging will be periodically unavailable. Toll-Free message delivery and processing times may be impacted.

ACTION: No action is required. All messages will be queued and processed at the rate the Toll-Free network is available or when the maintenance is completed.

Systems Impacted by Maintenance: Connection to Toll-Free messaging
Nov 1, 14:54 CDT

Nov 6, 2024

US Cellular message latency

Resolved - The SMS latency on the US Cellular network has been resolved. All queued messages have been delivered to the carrier network.

IMPACT: SMS message latency on US Cellular from 1:05 CT to 1:55 PM CT .
Nov 6, 14:21 CST

Identified - Vibes has identified latency with SMS message delivery to US Cellular. We will provide updates as they become available.

IMPACT: SMS message latency on US Cellular. Both inbound and outbound messages may experience delays in being delivered.

ACTION: No action is required; all messages are being queued and will be processed at the rate the US Cellular network is available to Vibes.
Nov 6, 13:25 CST

Canadian Carrier Messaging Maintenance 11/5/2024

Completed - The scheduled maintenance has been completed.
Nov 6, 01:01 CST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 5, 23:01 CST

Scheduled - Our Canadian carrier partner will be performing maintenance on 11/5/2024 from 11:01 PM CT until 11/6/2024 at 1 AM CT.

IMPACT: Connection to the network will be periodically unavailable. Message delivery and processing times to Canadian carriers may be impacted.

ACTION: No action is required. All messages will be queued and processed at the rate the carrier network is available or when the maintenance is completed.

Systems Impacted by Maintenance: Connection to Canadian carrier messaging

Impacted Canadian Carriers: NorthernTel, Telebec, Rogers Wireless, Videotron, Fido, Telus Mobility, MTS Mobility, SaskTel Mobility, Virgin Mobile, Wind Mobile, Mobility, Public Mobile and Eastlink Wireless, Bell Mobility, and Aliant.
Nov 4, 14:15 CST