Vibes Status

All Systems Operational

About This Site

Get status updates on the availability of Vibes Global Messaging and Vibes Mobile Engagement Platform.
Having Trouble? Contact our 24/7 Customer Care Team at live@vibes.com or by calling or texting us at 1-877-834-9566.

North America Messaging Operational

SMS SMPP Operational

SMS HTTP Operational

MMS Operational

10DLC Operational

Toll-Free Operational

North America Platform Operational

Platform UI Operational

SMS Operational

MMS Operational

API Operational

Push Operational

Wallet Operational

Analytics & Reporting Operational

International Messaging Operational

SMS Europe Operational

SMS APAC Operational

SMS Latin America & Mexico Operational

SMS Middle East & Africa Operational

EU Platform Operational

Platform UI Operational

SMS Operational

API Operational

Push Operational

Wallet Operational

Analytics & Reporting Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Interop Carrier Maintenance 5/30/2023 May 30, 2023 23:00 - May 31, 2023 04:00 CDT

Interop will be performing maintenance on 5/30/23 from 11:00 p.m. CT until 5/31/23 at 4:00 a.m. CT.

IMPACT: Connection to the Interop network will be periodically unavailable. Message delivery and processing times may be impacted.

ACTION: No action is required. All messages will be queued and processed at the rate the Interop network is available or when the maintenance is completed.

Systems Impacted by Maintenance: Connection to Interop messaging

Impacted Carriers: ACS/Alaska, ASTAC, Carolina West, Cellone Nation, Cellcom, Cellsouth/cSpire, Chat Mobility (Hawkeye), Copper Valley, Cross Wireless, DISH Wireless, Duet/NewCore Wireless, GCI, Illinois Valley Cellular, Inland Cellular, IT&E, James Valley, Nex-Tech Wireless, Northwest Missouri Cellular, Panhandle Telecommunications, Pine Belt Cellular, RINA (includes STRATA Networks, Silver Star PCS, CTC (Cambridge Telephone Company), Snake River PCS, NNTC Wireless, Breakaway Wireless, Cluster Telephone), SouthernLINC, Standing Rock, Thumb Cellular, Union Wireless, Viaero Wireless, West Central Wireless (WCC)
Posted on May 24, 2023 - 14:01 CDT

Interop Carrier Maintenance 5/31/2023 May 31, 2023 23:00 - Jun 1, 2023 04:00 CDT

Interop will be performing maintenance on 5/31/23 from 11:00 p.m. CT until 6/1/23 at 4:00 a.m. CT.

IMPACT: Connection to the Interop network will be periodically unavailable. Message delivery and processing times may be impacted.

ACTION: No action is required. All messages will be queued and processed at the rate the Interop network is available or when the maintenance is completed.

Systems Impacted by Maintenance: Connection to Interop messaging

Impacted Carriers: ACS/Alaska, ASTAC, Carolina West, Cellone Nation, Cellcom, Cellsouth/cSpire, Chat Mobility (Hawkeye), Copper Valley, Cross Wireless, DISH Wireless, Duet/NewCore Wireless, GCI, Illinois Valley Cellular, Inland Cellular, IT&E, James Valley, Nex-Tech Wireless, Northwest Missouri Cellular, Panhandle Telecommunications, Pine Belt Cellular, RINA (includes STRATA Networks, Silver Star PCS, CTC (Cambridge Telephone Company), Snake River PCS, NNTC Wireless, Breakaway Wireless, Cluster Telephone), SouthernLINC, Standing Rock, Thumb Cellular, Union Wireless, Viaero Wireless, West Central Wireless (WCC)
Posted on May 26, 2023 - 08:35 CDT

Toll-Free Maintenance 6/1/2023 Jun 1, 2023 02:00-06:00 CDT

Our Toll-Free carrier partner will be performing maintenance on 6/1/23 from 2:00 a.m. CT until 6/1/23 at 6:00 a.m. CT.

IMPACT: Connectivity for Toll-Free messaging will be periodically unavailable. Toll-Free message delivery and processing times may be impacted.

ACTION: No action is required. All messages will be queued and processed at the rate the Toll-Free network is available or when the maintenance is completed.

Systems Impacted by Maintenance: Connection to Toll-Free messaging
Posted on May 26, 2023 - 11:42 CDT

Interop Carrier Maintenance 6/1/2023 Jun 1, 2023 21:00 - Jun 2, 2023 01:00 CDT

Interop will be performing maintenance on 6/1/23 from 9:00 p.m. CT until 6/2/23 at 1:00 a.m. CT.

IMPACT: Connection to the Interop network will be periodically unavailable. Message delivery and processing times may be impacted.

ACTION: No action is required. All messages will be queued and processed at the rate the Interop network is available or when the maintenance is completed.

Systems Impacted by Maintenance: Connection to Interop messaging

Impacted Carriers: ACS/Alaska, ASTAC, Carolina West, Cellone Nation, Cellcom, Cellsouth/cSpire, Chat Mobility (Hawkeye), Copper Valley, Cross Wireless, DISH Wireless, Duet/NewCore Wireless, GCI, Illinois Valley Cellular, Inland Cellular, IT&E, James Valley, Nex-Tech Wireless, Northwest Missouri Cellular, Panhandle Telecommunications, Pine Belt Cellular, RINA (includes STRATA Networks, Silver Star PCS, CTC (Cambridge Telephone Company), Snake River PCS, NNTC Wireless, Breakaway Wireless, Cluster Telephone), SouthernLINC, Standing Rock, Thumb Cellular, Union Wireless, Viaero Wireless, West Central Wireless (WCC)
Posted on May 26, 2023 - 14:16 CDT

Past Incidents

May 29, 2023

No incidents reported today.

May 28, 2023

No incidents reported.

May 27, 2023

No incidents reported.

May 26, 2023

Toll-Free message latency: U.S. Cellular

Resolved - Our Toll-Free carrier partner has resolved the Toll-Free messaging latency on their U.S. Cellular network.

IMPACT: Toll-Free U.S. Cellular message latency from 5/23 7:08 a.m. CST to 5/25 11:43 p.m. CST. All messages have been delivered to impacted consumers.
May 26, 01:59 CDT

Update - Our Toll-Free carrier partner continues to experience message latency on their U.S. Cellular network. We are in direct communication with them. Vibes will continue to update you as we receive information.
May 25, 22:14 CDT

Monitoring - Our Toll-Free carrier partner continues to experience message latency on the U.S. Cellular network. We are in direct communication with them. Vibes will continue to update you as we receive information.
May 24, 07:14 CDT

Investigating - Our Toll-Free carrier partner has notified us that they are experiencing message latency on U.S. Cellular. We are in direct communication with them. Vibes will continue to update you as we receive information.

IMPACT: Toll-Free Message latency on U.S. Cellular. Messages both inbound and outbound to Vibes may experience delays in being delivered.

ACTION: No action is required; all messages are being queued and will be processed at the rate the Toll-Free network is available to Vibes.
May 24, 02:20 CDT

May 25, 2023

Toll-Free Maintenance 5/25/2023

Completed - The scheduled maintenance has been completed.
May 25, 06:00 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 25, 02:00 CDT

Scheduled - Our Toll-Free carrier partner will be performing maintenance on 5/25/2023 from 2:00 a.m. CT until 5/25/2023 at 6:00 a.m. CT.

IMPACT: Connectivity for Toll-Free messaging will be periodically unavailable. Toll-Free message delivery and processing times may be impacted.

ACTION: No action is required. All messages will be queued and processed at the rate the Toll-Free network is available or when the maintenance is completed.

Systems Impacted by Maintenance: Connection to Toll-Free messaging
May 15, 10:39 CDT

May 24, 2023

Canadian Messaging Maintenance 5/23/23

Completed - The scheduled maintenance has been completed.
May 24, 05:00 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 23, 21:01 CDT

Update - We will be undergoing scheduled maintenance during this time.
May 19, 11:53 CDT

Scheduled - Our Canadian carrier partner will be performing maintenance on 5/23/23 from 9:00 p.m. CT until 5/24/23 at 5:00 a.m. CT.

IMPACT: Connection to the network will be periodically unavailable. Message delivery and processing times to Canadian carriers may be impacted.

ACTION: No action is required. All messages will be queued and processed at the rate the carrier network is available or when the maintenance is completed.

Systems Impacted by Maintenance: Connection to Canadian carrier messaging

Impacted Canadian Carriers: NorthernTel, Telebec, Rogers Wireless, Videotron, Fido, Telus Mobility, MTS Mobility, SaskTel Mobility, Virgin Mobile, Wind Mobile, Mobility, Public Mobile and Eastlink Wireless, Bell Mobility, and Aliant.
May 19, 08:41 CDT

May 23, 2023

Vibes Platform Maintenance 5/22/23 starting at 11:59 p.m. CT to 5/23/23 at 12:30 a.m. CT

Completed - The scheduled maintenance has been completed.
May 23, 00:29 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 22, 23:59 CDT

Scheduled - Vibes has scheduled maintenance the evening of 5/22/23 starting at 11:59 p.m. CT to 5/23/23 at 12:30 a.m. CT

Notification Type: Vibes Platform Maintenance

IMPACT:
Messaging: Messages using an incentive code will be queued and reprocessed at its completion.

Platform: Incentive code details will not be visible in the Vibes Platform and Incentive code file uploads will be unavailable.

API calls: Messages containing incentive codes will not process.

Mobile Wallet: Campaigns using an incentive tag will be temporarily unavailable.

ACTION: >: All API calls containing incentive codes will need to be reprocessed at the completion of the maintenance.

Systems Impacted by Maintenance:
•Incentive code file uploads
•Messages containing an incentive code
•Incentive code details
•API calls with messages containing incentive codes
•Mobile Wallet campaigns containing incentive tags
May 12, 13:57 CDT

May 22, 2023

May 21, 2023

No incidents reported.

May 20, 2023

No incidents reported.

May 19, 2023

Carrier Latency: France

Resolved - Our carrier partner has resolved the SMS message latency on their network.

IMPACT: SMS message latency on French Destinations from 1:25 p.m. GMT to 11:45 p.m. GMT. All impacted messages have been delivered.
May 19, 18:51 CDT

Update - Our carrier partners for France continues to experience SMS message latency on their network. We will continue to update you as we receive information from our partner.
May 19, 16:37 CDT

Monitoring - Our carrier partners for France continues to experience SMS message latency on their network. We will continue to update you as we receive information from our partner.
May 19, 13:12 CDT

Update - We are continuing to work on a fix for this issue.
May 19, 10:36 CDT

Identified - Our carrier partners for France have notified us that they are experiencing issues within their messaging platform. This may affect both inbound and outbound SMS messages to the Vibes Platform for all French numbers. We are in direct contact with the carrier partner and will provide updates as they are received.

IMPACT: SMS message latency on the carrier network for France. Messages both inbound and outbound to Vibes may experience delays in being delivered.

ACTION: No action is required by you are this time. All messages are being queued by Vibes and will be processed as the rate in which the carrier network is made available to Vibes.
May 19, 08:27 CDT

Vibes Platform Maintenance 5/18 at 11:00 PM CT to 5/19 at 3:00 AM CT

Completed - The scheduled maintenance has been completed.
May 19, 03:00 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 18, 23:01 CDT

Scheduled - Vibes has scheduled maintenance on 5/18 at 11:00 PM CT to 5/18 at 3:00 AM CT.

Notification Type: Vibes Platform Maintenance

Impact: During this maintenance window you may see a momentarily disconnect and reconnect on your SMPP binds and VPN tunnel connections. Messaging services will not be impacted.

Action Required: No Action Required

Systems Impacted by Maintenance: Vibes SMPP binds and VPN tunnels
May 10, 17:13 CDT

May 18, 2023

Toll-Free and 10DLC message latency: AT&T

Resolved - Our Toll-Free and 10DLC carrier partner has resolved the Toll-Free and 10DLC messaging latency on their AT&T network.

IMPACT: Toll-Free AT&T message latency from 12:50 p.m. CST to 2:31 p.m. CST. All messages have been delivered to impacted consumers.
May 18, 14:44 CDT

Identified - Our Toll-Free and 10DLC carrier partner has notified us that they are experiencing message latency on AT&T. We are in direct communication with them. Vibes will continue to update you as we receive information.

IMPACT: Toll-Free and 10DLC Message latency on AT&T. Messages both inbound and outbound to Vibes may experience delays in being delivered.

ACTION: No action is required; all messages are being queued and will be processed at the rate the Toll-Free network is available to Vibes.
May 18, 12:50 CDT

May 17, 2023

No incidents reported.

May 16, 2023

Carrier Latency: UK

Resolved - Our carrier partner has resolved the SMS message latency on their network.

IMPACT: SMS message latency on UK Destinations from 3:00 p.m. GMT to 8:31 p.m. GMT. All impacted messages have been delivered.
May 16, 15:34 CDT

Monitoring - Our carrier partner for the UK continues to experience SMS message latency on their network. We will continue to update you as we receive information from our partner.
May 16, 14:07 CDT

Identified - Our carrier partners for the UK have notified us that they are experiencing issues within their messaging platform. This may affect both inbound and outbound SMS messages to the Vibes Platform for all UK numbers. We are in direct contact with the carrier partner and will provide updates as they are received.

IMPACT: SMS message latency on the carrier network for the UK. Messages both inbound and outbound to Vibes may experience delays in being delivered.

ACTION: No action is required by you are this time. All messages are being queued by Vibes and will be processed at the rate in which the carrier network is made available to Vibes.
May 16, 10:05 CDT

UK Destinations Cellular Maintenance 5/16/2023

Completed - The scheduled maintenance has been completed.
May 16, 02:30 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 15, 22:30 CDT

Scheduled - Our carrier partner for the UK will be performing maintenance on 5/16 from 2:30 a.m. GMT until 5/16 at 6:30 a.m. GMT.

IMPACT: Connectivity for UK messaging will be periodically unavailable. Message delivery and processing times may be impacted to the UK.

ACTION: No action is required. All messages will be queued and processed at the rate the UK destination network is available or when the maintenance is completed.

Systems Impacted by Maintenance: Connection to UK messaging
May 9, 09:03 CDT

May 15, 2023