Vibes Status

10DLC message latency: AT&T

Update - Vibes continues to experience intermittent errors from our 10DLC partner on their AT&T network.
We will continue to provide updates until this issue is resolved.
May 14, 2025 - 11:30 CDT

Update - Vibes continues to experience intermittent errors from our 10DLC partner on their AT&T network.
We will continue to provide updates until this issue is resolved
May 06, 2025 - 08:30 CDT

Update - Our 10DLC partner has identified that some customers are not adhering to AT&T’s 10DLC carrier throughput requirements. We are working with them to identify what Error Codes would allow customers to know if this is impacting their 10DLC traffic into AT&T. This issue is causing sporadic message errors that are not able to be retried automatically with AT&T messages on 10DLC codes. This is not for all AT&T messages on 10DLC, but any message not reaching its destination on AT&T would need to be resent. Vibes is currently in contact with the provider to ensure a full resolution.
May 02, 2025 - 11:04 CDT

Update - Vibes continues to experience SMS message latency with our 10DLC partner on their AT&T network. We will continue to provide updates until this issue is resolved.
May 02, 2025 - 08:08 CDT

Update - Vibes continues to experience SMS message latency with our 10DLC partner on their AT&T network. We will continue to provide updates until this issue is resolved.
Apr 30, 2025 - 08:50 CDT

Monitoring - Vibes continues to experience SMS message latency with our 10DLC partner on their AT&T network. We will continue to provide updates until this issue is resolved.
Apr 15, 2025 - 21:20 CDT

Identified - Vibes has identified message delivery latency to our 10DLC partner on AT&T. We will provide updates as they become available.

IMPACT: 10DLC Message latency on AT&T. Messages both inbound and outbound to Vibes may experience delays in being delivered.

ACTION: No action is required; all messages are being queued and will be processed at the rate the 10DLC network is available.
Apr 15, 2025 - 15:30 CDT

About This Site

Get status updates on the availability of Vibes Global Messaging and Vibes Mobile Engagement Platform.
Having Trouble? Contact our 24/7 Customer Care Team at live@vibes.com or by calling or texting us at 1-877-834-9566.

North America Messaging Degraded Performance

SMS SMPP Operational

SMS HTTP Operational

MMS Operational

10DLC Degraded Performance

Toll-Free Operational

North America Platform Operational

Platform UI Operational

SMS Operational

MMS Operational

API Operational

Push Operational

Wallet Operational

Analytics & Reporting Operational

International Messaging Operational

SMS Europe Operational

SMS APAC Operational

SMS Latin America & Mexico Operational

SMS Middle East & Africa Operational

EU Platform Operational

Platform UI Operational

SMS Operational

API Operational

Push Operational

Wallet Operational

Analytics & Reporting Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Interop Carrier Maintenance 5/14/2025 May `14`, `2025` `22:00` - May `15`, `2025` `04:00` CDT

Interop will be performing maintenance on 5/14 from 10:00 p.m. CT until 5/15 at 4:00 a.m. CT.

IMPACT: Connection to the Interop network will be periodically unavailable. Message delivery and processing times may be impacted.

ACTION: No action is required. All messages will be queued and processed at the rate the Interop network is available or when the maintenance is completed.

Systems Impacted by Maintenance: Connection to Interop messaging

Impacted Carriers: ACS/Alaska, ASTAC, Carolina West, Cellone Nation, Cellcom, Cellsouth/cSpire, Chat Mobility (Hawkeye), Copper Valley, Cross Wireless, DISH Wireless, Duet/NewCore Wireless, GCI, Illinois Valley Cellular, Inland Cellular, IT&E, James Valley, Nex-Tech Wireless, Northwest Missouri Cellular, Panhandle Telecommunications, Pine Belt Cellular, RINA (includes STRATA Networks, Silver Star PCS, CTC (Cambridge Telephone Company), Snake River PCS, NNTC Wireless, Breakaway Wireless, Cluster Telephone), SouthernLINC, Standing Rock, Thumb Cellular, Union Wireless, Viaero Wireless, West Central Wireless (WCC)
Posted on May 12, 2025 - 08:49 CDT

Interop Carrier Maintenance 5/16/2025 May `16`, `2025` `00:00`-`02:00` CDT

Interop will be performing maintenance on 5/16 from 12:00 a.m. CT until 5/16 at 2:00 a.m. CT.

IMPACT: Connection to the Interop network will be periodically unavailable. Message delivery and processing times may be impacted.

ACTION: No action is required. All messages will be queued and processed at the rate the Interop network is available or when the maintenance is completed.

Systems Impacted by Maintenance: Connection to Interop messaging

Impacted Carriers: ACS/Alaska, ASTAC, Carolina West, Cellone Nation, Cellcom, Cellsouth/cSpire, Chat Mobility (Hawkeye), Copper Valley, Cross Wireless, DISH Wireless, Duet/NewCore Wireless, GCI, Illinois Valley Cellular, Inland Cellular, IT&E, James Valley, Nex-Tech Wireless, Northwest Missouri Cellular, Panhandle Telecommunications, Pine Belt Cellular, RINA (includes STRATA Networks, Silver Star PCS, CTC (Cambridge Telephone Company), Snake River PCS, NNTC Wireless, Breakaway Wireless, Cluster Telephone), SouthernLINC, Standing Rock, Thumb Cellular, Union Wireless, Viaero Wireless, West Central Wireless (WCC)
Posted on May 13, 2025 - 08:55 CDT

Interop Carrier Maintenance 5/21/2025 May `21`, `2025` `22:00` - May `22`, `2025` `04:00` CDT

Interop will be performing maintenance on 5/21 from 10:00 p.m. CT until 5/22 at 4:00 a.m. CT.

IMPACT: Connection to the Interop network will be periodically unavailable. Message delivery and processing times may be impacted.

ACTION: No action is required. All messages will be queued and processed at the rate the Interop network is available or when the maintenance is completed.

Systems Impacted by Maintenance: Connection to Interop messaging

Impacted Carriers: ACS/Alaska, ASTAC, Carolina West, Cellone Nation, Cellcom, Cellsouth/cSpire, Chat Mobility (Hawkeye), Copper Valley, Cross Wireless, DISH Wireless, Duet/NewCore Wireless, GCI, Illinois Valley Cellular, Inland Cellular, IT&E, James Valley, Nex-Tech Wireless, Northwest Missouri Cellular, Panhandle Telecommunications, Pine Belt Cellular, RINA (includes STRATA Networks, Silver Star PCS, CTC (Cambridge Telephone Company), Snake River PCS, NNTC Wireless, Breakaway Wireless, Cluster Telephone), SouthernLINC, Standing Rock, Thumb Cellular, Union Wireless, Viaero Wireless, West Central Wireless (WCC)
Posted on May 14, 2025 - 11:28 CDT

Vibes Data Center Maintenance 5/27/2025 at 11:00 p.m. CT to 5/28/2025 at 12:00 a.m. CT May `27`, `2025` `23:00` - May `28`, `2025` `00:00` CDT

Vibes has scheduled maintenance the evening of 5/27 at 11:00 p.m. CT to 5/28 at 12:00 a.m. CT.

Notification Type: Vibes Data Center Maintenance

IMPACT: During this maintenance no traffic will be affected. You may see a brief connection drop while all traffic is moved from the Oregon data center to the North Virginia data center.

ACTION: >: No action is required. All activities will be re-routed to our North Virginia data center until the maintenance is completed.

Systems Impacted by Maintenance:
•Oregon data center
Posted on Apr 30, 2025 - 10:01 CDT

Past Incidents

May 14, 2025

Vibes Data Center Maintenance 5/13/2025 at 11:00 p.m. CT to 5/14/2025 at 12:00 a.m. CT

Completed - The scheduled maintenance has been completed.
May 14, 00:00 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 13, 23:00 CDT

Scheduled - Vibes has scheduled maintenance the evening of 5/13 at 11:00 p.m. CT to 5/14 at 12:00 a.m. CT.

Notification Type: Vibes Data Center Maintenance

IMPACT: During this maintenance no traffic will be affected. You may see a brief connection drop while all traffic is moved from the North Virginia data center to the Oregon data center.

ACTION: >: No action is required. All activities will be re-routed to our Oregon data center until the maintenance is completed.

Systems Impacted by Maintenance:
•North Virginia data center
Apr 29, 15:13 CDT

May 13, 2025

10DLC Maintenance 5/12/2025

Completed - The scheduled maintenance has been completed.
May 13, 05:00 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 12, 23:00 CDT

Scheduled - Our 10DLC carrier partner will be performing an additional maintenance on 5/12 from 11:00 p.m. CT until 5/13 at 5:00 a.m. CT.

IMPACT: Connectivity for 10DLC messaging will be periodically unavailable. 10DLC message delivery and processing times may be impacted.

ACTION: No action is required. All messages will be queued and processed at the rate the 10DLC network is available or when the maintenance is completed.

Systems Impacted by Maintenance: Connection to 10DLC messaging
Apr 28, 12:44 CDT

May 12, 2025

May 11, 2025

No incidents reported.

May 10, 2025

No incidents reported.

May 9, 2025

No incidents reported.

May 8, 2025

May 7, 2025

10DLC Maintenance 5/6/2025

Completed - The scheduled maintenance has been completed.
May 7, 05:00 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 6, 23:00 CDT

Scheduled - Our 10DLC carrier partner will be performing maintenance on 5/6 from 11:00 p.m. CT until 5/7 at 5:00 a.m. CT.

IMPACT: Connectivity for 10DLC messaging will be periodically unavailable. 10DLC message delivery and processing times may be impacted.

ACTION: No action is required. All messages will be queued and processed at the rate the 10DLC network is available or when the maintenance is completed.

Systems Impacted by Maintenance: Connection to 10DLC messaging
Apr 28, 12:23 CDT

Interop Carrier Maintenance 5/6/2025

Completed - The scheduled maintenance has been completed.
May 7, 04:00 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 6, 23:01 CDT

Scheduled - Interop will be performing maintenance on 5/6 from 11:00 p.m. CT until 5/7 at 4:00 a.m. CT.

IMPACT: Connection to the Interop network will be periodically unavailable. Message delivery and processing times may be impacted.

ACTION: No action is required. All messages will be queued and processed at the rate the Interop network is available or when the maintenance is completed.

Systems Impacted by Maintenance: Connection to Interop messaging

Impacted Carriers: ACS/Alaska, ASTAC, Carolina West, Cellone Nation, Cellcom, Cellsouth/cSpire, Chat Mobility (Hawkeye), Copper Valley, Cross Wireless, DISH Wireless, Duet/NewCore Wireless, GCI, Illinois Valley Cellular, Inland Cellular, IT&E, James Valley, Nex-Tech Wireless, Northwest Missouri Cellular, Panhandle Telecommunications, Pine Belt Cellular, RINA (includes STRATA Networks, Silver Star PCS, CTC (Cambridge Telephone Company), Snake River PCS, NNTC Wireless, Breakaway Wireless, Cluster Telephone), SouthernLINC, Standing Rock, Thumb Cellular, Union Wireless, Viaero Wireless, West Central Wireless (WCC)
May 5, 08:29 CDT

May 6, 2025

Clearsky Maintenance 5/6/2025

Completed - The scheduled maintenance has been completed.
May 6, 06:00 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 6, 04:00 CDT

Scheduled - Clearsky will be performing maintenance on 5/6/2025 from 4:00 AM CT until 5/6/2025 at 6:00 AM CT.

IMPACT: Connection to the Clearsky network will be periodically unavailable. Message delivery and processing times may be impacted.

ACTION: No action is required. All messages will be queued and processed at the rate the Clearsky network is available or when the maintenance is completed.

Systems Impacted by Maintenance: Connection to Clearsky messaging

Impacted Carriers: Altice Mobile, Atlantic Tele-Network International (ATNI), Aerialink, Bandwidth , Brightlink, Cell One North East Arizona, Chariton Valley, DCC, Enflick, First (1st) Point, GTA, Indigo Wireless, Inteliquent, Limitless/Immix, Nemont/Sagebrush PCS, Pine Cellular, Pinger, Pioneer Cellular, Plivo, Sagebrush Cellular, Telnyx, TextMe, Triangle Wireless, TruPhone, TSG Global (Flextalk), United Wireless/OCN, Viya
Apr 24, 10:27 CDT

May 5, 2025

Vibes Wallet Platform Performance Issue

Resolved - The Vibes Platform has been fully restored. Please retry any API calls that recieved a 500 error. We have logged the issue in our incident reporting system. Our team of engineers will review the root cause and implement any necessary system changes.

IMPACT: Vibes Platform performance issue from 12:03 p.m. CT to 2:35 p.m.
May 5, 14:28 CDT

Identified - Vibes has identified an issue with our Platform's performance. You may currently be experiencing intermittent errors within the Vibes Platform. Systems affected can be found below, and our engineers are working to resolve the issue as soon as possible. We will continue to update you until this issue is resolved.

Systems Impacted by this incident:

•Longer than normal Wallet save times
•Intermittent 500 errors with Wallet API updates
•Intermittent errors within Wallet Manager
May 5, 13:43 CDT

May 4, 2025

Vibes Wallet Platform Maintenance 5/4/2025 at 12:00 a.m. CT to 5/4/2025 at 12:15 a.m. CT.

Completed - The scheduled maintenance has been completed.
May 4, 00:15 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 4, 00:00 CDT

Scheduled - Vibes has scheduled maintenance the evening of 5/4 at 12:00 a.m. CT to 5/4 at 12:15 a.m. CT.

Notification Type: Vibes Wallet Platform Maintenance

IMPACT: During this maintenance you may be unable to update Wallet Manager Apple Wallet objects in the Vibes Platform, and iPhones requesting pass updates may receive errors.

API calls: API calls may not process and return an error status code.

ACTION: Re-attempt make any updates in the Wallet Manager module after 12:15 AM CST. If API calls have been rejected with an error status, re-submit those calls after 12:15 AM CST.

Systems Impacted by Maintenance:
•Updates to Apple Wallet objects in the Wallet Manager module of the Vibes Platform
•Apple Wallet pass API updates
•Apple Wallet pass retrieval
Apr 25, 10:45 CDT

May 3, 2025

No incidents reported.

May 2, 2025

May 1, 2025

Canadian Carrier Bell Mobility Messaging Maintenance 5/1/2025

Completed - The scheduled maintenance has been completed.
May 1, 08:30 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 1, 06:00 CDT

Scheduled - Our Canadian carrier partner for Bell Mobility will be performing maintenance on 5/1 from 6:00 a.m. CT until 5/1 at 8:30 a.m. CT.

IMPACT: Connection to the Bell Mobility network will be periodically unavailable. Message delivery and processing times to Bell may be impacted.

ACTION: No action is required. All messages will be queued and processed at the rate the carrier network is available or when the maintenance is completed.

Systems Impacted by Maintenance: Connection to Bell Mobility messaging

Impacted Canadian Carriers: Bell Mobility
Apr 28, 08:59 CDT

Interop Carrier Maintenance 4/30/2025

Completed - The scheduled maintenance has been completed.
May 1, 00:00 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 30, 22:00 CDT

Scheduled - Interop will be performing maintenance on 4/30 from 10:00 p.m. CT until 5/1 at 12:00 a.m. CT.

IMPACT: Connection to the Interop network will be periodically unavailable. Message delivery and processing times may be impacted.

ACTION: No action is required. All messages will be queued and processed at the rate the Interop network is available or when the maintenance is completed.

Systems Impacted by Maintenance: Connection to Interop messaging

Impacted Carriers: ACS/Alaska, ASTAC, Carolina West, Cellone Nation, Cellcom, Cellsouth/cSpire, Chat Mobility (Hawkeye), Copper Valley, Cross Wireless, DISH Wireless, Duet/NewCore Wireless, GCI, Illinois Valley Cellular, Inland Cellular, IT&E, James Valley, Nex-Tech Wireless, Northwest Missouri Cellular, Panhandle Telecommunications, Pine Belt Cellular, RINA (includes STRATA Networks, Silver Star PCS, CTC (Cambridge Telephone Company), Snake River PCS, NNTC Wireless, Breakaway Wireless, Cluster Telephone), SouthernLINC, Standing Rock, Thumb Cellular, Union Wireless, Viaero Wireless, West Central Wireless (WCC)
Apr 28, 08:47 CDT

Apr 30, 2025

Extended - Vibes Wallet Platform Maintenance 4/29/2025 at 10:00 p.m. CT to 4/30/2025 at 12:30 p.m. CT

Completed - The scheduled maintenance has been completed.
Apr 30, 12:03 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 30, 09:42 CDT

Update - We will be undergoing scheduled maintenance during this time.
Apr 30, 09:40 CDT

Scheduled - Vibes has extended the maintenance on 4/29 at 10:00 p.m. CT to 4/30 at 12:30 p.m. CT.

Notification Type: Vibes Wallet Platform Maintenance

IMPACT: During this maintenance you will see a delay in Google Wallet updates.

ACTION: >: No action is required. All activities will be queued and processed when the maintenance is completed.

Systems Impacted by Maintenance:
•Google Wallet Updates
Apr 30, 09:39 CDT

Vibes Wallet Platform Maintenance 4/29/2025 at 10:00 p.m. CT to 4/30/2025 at 6:00 a.m. CT

Completed - The scheduled maintenance has been completed.
Apr 30, 06:00 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 29, 22:00 CDT

Scheduled - Vibes has scheduled maintenance the evening of 4/29 at 10:00 p.m. CT to 4/30 at 6:00 a.m. CT.

Notification Type: Vibes Wallet Platform Maintenance

IMPACT: During this maintenance you will see a delay in Google Wallet updates.

ACTION: >: No action is required. All activities will be queued and processed when the maintenance is completed.

Systems Impacted by Maintenance:
•Google Wallet Updates
Apr 15, 12:38 CDT

Vibes EU Platform Maintenance 4/29/2025 at 8:00 p.m GMT to 4/30/2025 at 8:00 a.m GMT.

Completed - The scheduled maintenance has been completed.
Apr 30, 03:00 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 29, 15:00 CDT

Scheduled - Vibes has scheduled maintenance the evening of 4/29 at 8:00 p.m GMT to 4/30 at 8:00 a.m GMT.

Notification Type: Vibes Wallet Platform Maintenance

IMPACT: During this maintenance you will see a delay in Google Wallet updates.

ACTION: >: No action is required. All activities will be queued and processed when the maintenance is completed.

Systems Impacted by Maintenance:
•Google Wallet Updates
Apr 15, 16:59 CDT

About This Site

Scheduled Maintenance

Interop Carrier Maintenance 5/14/2025 May 14, 2025 22:00 - May 15, 2025 04:00 CDT

Interop Carrier Maintenance 5/16/2025 May 16, 2025 00:00-02:00 CDT

Interop Carrier Maintenance 5/21/2025 May 21, 2025 22:00 - May 22, 2025 04:00 CDT

Vibes Data Center Maintenance 5/27/2025 at 11:00 p.m. CT to 5/28/2025 at 12:00 a.m. CT May 27, 2025 23:00 - May 28, 2025 00:00 CDT

Past Incidents

Interop Carrier Maintenance 5/14/2025 May `14`, `2025` `22:00` - May `15`, `2025` `04:00` CDT

Interop Carrier Maintenance 5/16/2025 May `16`, `2025` `00:00`-`02:00` CDT

Interop Carrier Maintenance 5/21/2025 May `21`, `2025` `22:00` - May `22`, `2025` `04:00` CDT

Vibes Data Center Maintenance 5/27/2025 at 11:00 p.m. CT to 5/28/2025 at 12:00 a.m. CT May `27`, `2025` `23:00` - May `28`, `2025` `00:00` CDT