Puerto Rico and Mexico Destination Cellular Maintenance 11/9/2025
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 09, 2025 - 23:00 CST
Scheduled - Our carrier partner for Puerto Rico and Mexico will be performing maintenance on 11/9 from 11:00 p.m. CST until 11/10 at 7:00 a.m. CST.

IMPACT: Connectivity for Puerto Rico and Mexico messaging will be periodically unavailable. Message delivery and processing times may be impacted to Puerto Rico and Mexico.

ACTION: No action is required. All messages will be queued and processed at the rate the Puerto Rico and Mexico destination networks are available or when the maintenance is completed.

Systems Impacted by Maintenance: Connection to Puerto Rico and Mexico messaging
Nov 9, 2025 23:00 - Nov 10, 2025 07:00 CST
T-Mobile message latency
Update - We are continuing to monitor for any further issues.
Nov 09, 2025 - 16:45 CST
Update - T-Mobile continues to experience SMS message latency on their network. We are in direct communication with them. Vibes will continue to update you as we receive information.
Nov 08, 2025 - 20:48 CST
Update - T-Mobile continues to experience SMS and MMS message latency on their network. We are in direct communication with them. Vibes will continue to update you as we receive information.
Nov 08, 2025 - 16:32 CST
Update - We are continuing to monitor for any further issues.
Nov 08, 2025 - 12:38 CST
Monitoring - T-Mobile continues to experience SMS _ message latency on their network. We are in direct communication with them. Vibes will continue to update you as we receive information.
Nov 08, 2025 - 08:26 CST
Identified - Vibes has identified latency with SMS message delivery to T-Mobile. We will provide updates as they become available.

IMPACT: SMS message latency on T-Mobile. Outbound messages may experience delays in being delivered.

ACTION: No action is required; all messages are being queued and will be processed at the rate the T-Mobile network is available to Vibes.
Nov 08, 2025 - 03:34 CST

About This Site

Get status updates on the availability of Vibes Global Messaging and Vibes Mobile Engagement Platform.
Having Trouble? Contact our 24/7 Customer Care Team at live@vibes.com or by calling or texting us at 1-877-834-9566.

North America Messaging ? Under Maintenance
SMS SMPP Under Maintenance
SMS HTTP Under Maintenance
MMS Operational
10DLC Operational
Toll-Free Operational
RCS Operational
North America Platform ? Under Maintenance
Platform UI Operational
SMS Under Maintenance
MMS Operational
API Operational
Push Operational
Wallet Operational
Analytics & Reporting Operational
RCS ? Operational
International Messaging Operational
SMS Europe Operational
SMS APAC Operational
SMS Latin America & Mexico Operational
SMS Middle East & Africa Operational
EU Platform Operational
Platform UI Operational
SMS Operational
API Operational
Push Operational
Wallet Operational
Analytics & Reporting Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Puerto Rico and Mexico Destination Cellular Maintenance 11/10/2025 Nov 10, 2025 23:00 - Nov 11, 2025 07:00 CST

Our carrier partner for Puerto Rico and Mexico will be performing an additional maintenance on 11/10 from 11:00 p.m. CST until 11/11 at 7:00 a.m. CST

IMPACT: Connectivity for Puerto Rico and Mexico messaging will be periodically unavailable. Message delivery and processing times may be impacted to Puerto Rico and Mexico.

ACTION: No action is required. All messages will be queued and processed at the rate the Puerto Rico and Mexico destination networks are available or when the maintenance is completed.

Systems Impacted by Maintenance: Connection to Puerto Rico and Mexico messaging
Posted on Nov 04, 2025 - 08:51 CST

Toll-Free Maintenance 11/10/2025 Nov 10, 2025 23:00 - Nov 11, 2025 04:00 CST

Our Toll-Free carrier partner will be performing maintenance on 11/10 from 11:00 p.m. CT until 11/11 at 4:00 a.m. CT.

IMPACT: Connectivity for Toll-Free messaging will be periodically unavailable. Toll-Free message delivery and processing times may be impacted.

ACTION: No action is required. All messages will be queued and processed at the rate the Toll-Free network is available or when the maintenance is completed.

Systems Impacted by Maintenance: Connection to Toll-Free messaging
Posted on Nov 04, 2025 - 12:40 CST

Toll-Free Maintenance 11/11/2025 Nov 11, 2025 23:00 - Nov 12, 2025 04:00 CST

Our Toll-Free carrier partner will be performing and additional maintenance on 11/11 from 11:00 p.m. CT until 11/12 at 4:00 a.m. CT.

IMPACT: Connectivity for Toll-Free messaging will be periodically unavailable. Toll-Free message delivery and processing times may be impacted.

ACTION: No action is required. All messages will be queued and processed at the rate the Toll-Free network is available or when the maintenance is completed.

Systems Impacted by Maintenance: Connection to Toll-Free messaging
Posted on Nov 04, 2025 - 12:40 CST
Nov 10, 2025

No incidents reported today.

Nov 9, 2025

Unresolved incidents: Puerto Rico and Mexico Destination Cellular Maintenance 11/9/2025, T-Mobile message latency.

Nov 8, 2025
Nov 7, 2025
Puerto Rico and Mexico Destination Cellular Maintenance 11/6/2025
Completed - The scheduled maintenance has been completed.
Nov 7, 07:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 6, 23:00 CST
Scheduled - Our carrier partner for Puerto Rico and Mexico will be performing an additional maintenance on 11/6 from 11:00 p.m. CST until 11/7 at 7:00 a.m. CST

IMPACT: Connectivity for Puerto Rico and Mexico messaging will be periodically unavailable. Message delivery and processing times may be impacted to Puerto Rico and Mexico.

ACTION: No action is required. All messages will be queued and processed at the rate the Puerto Rico and Mexico destination networks are available or when the maintenance is completed.

Systems Impacted by Maintenance: Connection to Puerto Rico and Mexico messaging
Nov 3, 12:16 CST
Nov 6, 2025
Puerto Rico and Mexico Destination Cellular Maintenance 11/5/2025
Completed - The scheduled maintenance has been completed.
Nov 6, 07:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 5, 23:00 CST
Scheduled - Our carrier partner for Puerto Rico and Mexico will be performing maintenance on 11/5 from 11:00 p.m. CST until 11/6 at 7:00 a.m. CST.

IMPACT: Connectivity for Puerto Rico and Mexico messaging will be periodically unavailable. Message delivery and processing times may be impacted to Puerto Rico and Mexico.

ACTION: No action is required. All messages will be queued and processed at the rate the Puerto Rico and Mexico destination networks are available or when the maintenance is completed.

Systems Impacted by Maintenance: Connection to Puerto Rico and Mexico messaging
Nov 3, 12:11 CST
Nov 5, 2025
Nov 4, 2025
Vibes Callback Delivery Latency
Resolved - Callbacks delivery speeds have returned to normal. We have logged the issue in our incident reporting system. Our team of engineers will review the root cause and implement any necessary system changes.

IMPACT: Vibes Callback delays from 5:10 p.m. CT to 5:50 p.m. CT.
Nov 4, 17:53 CST
Identified - Vibes has identified an issue with Callback delivery. You may experience delays in receiving Callbacks from Vibes. Messaging is unaffected. Our engineers are working to restore normal delivery speeds as soon as possible. We will continue to update you until this issue is resolved.

IMPACT:
• Delayed delivery of Callbacks
Nov 4, 17:30 CST
AT&T MMS Maintenance 11/4/2025
Completed - The scheduled maintenance has been completed.
Nov 4, 12:30 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 4, 09:30 CST
Scheduled - AT&T will be performing a maintenance on 11/4 from 9:30 a.m. CT until 11/4 at 12:30 p.m. CT.

IMPACT: Connection to the AT&T MMS network will be periodically unavailable. MMS message delivery and processing times may be impacted.

ACTION: No action is required. All MMS messages will be queued and processed at the rate the AT&T network is available or when the maintenance is completed.

Systems Impacted by Maintenance: Connection to AT&T MMS messaging
Nov 3, 12:38 CST
Nov 3, 2025

No incidents reported.

Nov 2, 2025

No incidents reported.

Nov 1, 2025

No incidents reported.

Oct 31, 2025
Verizon message latency
Resolved - The SMS and MMS latency on the Verizon network has been resolved. All queued messages have been delivered to the carrier network.

IMPACT: SMS and MMS message latency on Verizon from 10/30/25 at 6:30 p.m. CT to 10/31/25 at 4:00 a.m. CT.
Oct 31, 06:45 CDT
Identified - Vibes has identified latency with SMS and MMS message delivery to Verizon. We will provide updates as they become available.

IMPACT: SMS and MMS message latency on Verizon. Both inbound and outbound messages may experience delays in being delivered.

ACTION: No action is required; all messages are being queued and will be processed at the rate the Verizon network is available to Vibes.
Oct 30, 18:34 CDT
Oct 30, 2025
Vibes Callback Delivery Latency
Resolved - Callbacks delivery speeds have returned to normal. We have logged the issue in our incident reporting system. Our team of engineers will review the root cause and implement any necessary system changes.

IMPACT: Vibes Callback delays from 9:40 a.m. CT to 10:46 a.m. CT.
Oct 30, 10:57 CDT
Identified - Vibes has identified an issue with Callback delivery. You may experience delays in receiving Callbacks from Vibes. Messaging is uneffected. Our engineers are working to restore normal delivery speeds as soon as possible. We will continue to update you until this issue is resolved.

IMPACT:
• Delayed delivery of Callbacks
Oct 30, 10:07 CDT
Oct 29, 2025
Vibes Platform Performance Issue
Resolved - The Vibes Platform has been fully restored. We have logged the issue in our incident reporting system. Our team of engineers will review the root cause and implement any necessary system changes.

IMPACT: Vibes Platform performance issue from 11:31 a.m. CT to 11:54 a.m. CT.
Oct 29, 12:05 CDT
Identified - Vibes has identified an issue with our Platforms performance. You may currently be experiencing intermittent errors within the Vibes Platform. Systems affected can be found below, and our engineers are working to resolve the issue as soon as possible. We will continue to update you until this issue is resolved.

Systems Impacted by this incident:

• Delays with Mobile Wallet Updates
• Delays in Event Trigger Messages
• Delayed delivery of Event-Triggered Callbacks
Oct 29, 11:45 CDT
Oct 28, 2025

No incidents reported.

Oct 27, 2025

No incidents reported.

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