Vibes Status

All Systems Operational

About This Site

Get status updates on the availability of Vibes Global Messaging and Vibes Mobile Engagement Platform.
Having Trouble? Contact our 24/7 Customer Care Team at live@vibes.com or by calling or texting us at 1-877-834-9566.

North America Messaging Operational

SMS SMPP Operational

SMS HTTP Operational

MMS Operational

10DLC Operational

Toll-Free Operational

North America Platform Operational

Platform UI Operational

SMS Operational

MMS Operational

API Operational

Push Operational

Wallet Operational

Analytics & Reporting Operational

International Messaging Operational

SMS Europe Operational

SMS APAC Operational

SMS Latin America & Mexico Operational

SMS Middle East & Africa Operational

EU Platform Operational

Platform UI Operational

SMS Operational

API Operational

Push Operational

Wallet Operational

Analytics & Reporting Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

10DLC Maintenance 10/23/2024 Oct 23, 2024 02:00-06:00 CDT

Our 10DLC carrier partner will be performing maintenance on 10/23 from 2:00 a.m. CT until 10/23 at 6:00 a.m. CT.

IMPACT: Connectivity for 10DLC messaging will be periodically unavailable. 10DLC message delivery and processing times may be impacted.

ACTION: No action is required. All messages will be queued and processed at the rate the 10DLC network is available or when the maintenance is completed.

Systems Impacted by Maintenance: Connection to 10DLC messaging
Posted on Oct 22, 2024 - 09:41 CDT

Toll-Free Maintenance 10/23/2024 Oct 23, 2024 22:00 - Oct 24, 2024 02:00 CDT

Our Toll-Free carrier partner will be performing maintenance on 10/23 from 10:00 p.m. CT until 10/24 at 2:00 a.m. CT.

IMPACT: Connectivity for Toll-Free messaging will be periodically unavailable. Toll-Free message delivery and processing times may be impacted.

ACTION: No action is required. All messages will be queued and processed at the rate the Toll-Free network is available or when the maintenance is completed.

Systems Impacted by Maintenance: Connection to Toll-Free messaging
Posted on Oct 18, 2024 - 11:04 CDT

10DLC Maintenance 10/24/2024 Oct 24, 2024 22:00 - Oct 25, 2024 05:00 CDT

Our 10DLC carrier partner will be performing maintenance on 10/24 from 10:00 p.m. CT until 10/25 at 5:00 a.m. CT.

IMPACT: Connectivity for 10DLC messaging will be periodically unavailable. 10DLC message delivery and processing times may be impacted.

ACTION: No action is required. All messages will be queued and processed at the rate the 10DLC network is available or when the maintenance is completed.

Systems Impacted by Maintenance: Connection to 10DLC messaging
Posted on Oct 15, 2024 - 10:39 CDT

10DLC Maintenance 10/31/2024 Oct 31, 2024 05:00-11:00 CDT

Our 10DLC carrier partner will be performing maintenance on 10/31 from 5:00 a.m. CT until 10/31 at 11:00 a.m. CT.

IMPACT: Connectivity for 10DLC messaging will be periodically unavailable. 10DLC message delivery and processing times may be impacted.

ACTION: No action is required. All messages will be queued and processed at the rate the 10DLC network is available or when the maintenance is completed.

Systems Impacted by Maintenance: Connection to 10DLC messaging
Posted on Oct 17, 2024 - 12:25 CDT

Past Incidents

Oct 22, 2024

No incidents reported today.

Oct 21, 2024

EU and APAC Destinations Cellular Maintenance 10/21/2024

Completed - The scheduled maintenance has been completed.
Oct 21, 10:00 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 21, 02:00 CDT

Update - We will be undergoing scheduled maintenance during this time.
Oct 15, 11:15 CDT

Scheduled - Our carrier partner for EU and APAC will be performing maintenance on 10/21 from 7:00 a.m. GMT until 10/21 at 4:00 p.m. GMT.

IMPACT: Connectivity for EU and APAC messaging will be periodically unavailable. Message delivery and processing times may be impacted to EU and APAC.

ACTION: No action is required. All messages will be queued and processed at the rate the EU and APAC destination network is available or when the maintenance is completed.

Systems Impacted by Maintenance: Connection to EU and APAC messaging
Oct 15, 11:12 CDT

AT&T message latency

Resolved - Vibes has been made aware by AT&T, that they did see an issue with their system on 10/21/2024 that may have caused both SMS and MMS latency on the AT&T network.

IMPACT: SMS and MMS message latency on AT&T from 6:00 a.m. CT to 10 a.m. CT.
Oct 21, 06:00 CDT

Oct 20, 2024

Vibes Platform Performance Issue

Resolved - Vibes engineers identified and corrected an issue with platform performance. Systems you may have seen affected can be found below.

Systems Impacted by this incident:

•Vibes Platform Navigation
•Vibes Platform Log in
•Higher than normal error responses from the Vibes Platform API
•Any failed API calls will need to be resent

IMPACT: Vibes Platform performance issue from 9:15 p.m. CST to 9:34 p.m. CST.
Oct 20, 20:45 CDT

Vibes Platform Performance Issue

Resolved - Vibes engineers identified and corrected an issue with platform performance. Systems you may have seen affected can be found below.

Systems Impacted by this incident:

•Vibes Platform Navigation
•Vibes Platform Log in
•Higher than normal error responses from the Vibes Platform API
•Any failed API calls will need to be resent

IMPACT: Vibes Platform performance issue from 10:08 a.m. CST to 10:27 a.m. CST.
Oct 20, 10:30 CDT

Oct 19, 2024

No incidents reported.

Oct 18, 2024

No incidents reported.

Oct 17, 2024

Vibes Platform Wallet API Performance Issue

Resolved - The Vibes Platform has been fully restored. We have logged the issue in our incident reporting system. Our team of engineers will review the root cause and implement any necessary system changes.

IMPACT: Vibes Platform performance issue from 2:03 p.m. CT to 2:16 p.m. CT.
Oct 17, 14:26 CDT

Identified - Vibes has identified an issue with our Platforms Wallet API performance. You may currently be experiencing intermittent errors within the Vibes Platforms Wallet API. Systems affected can be found below, and our engineers are working to resolve the issue as soon as possible. We will continue to update you until this issue is resolved.

Systems Impacted by this incident:

•Elevated error rate when retrieving items via Public API
•Elevated error rates when updating wallet items via Public API
•Intermittent failures in loading the wallet UI in the platform
Oct 17, 14:20 CDT

Vibes Platform Wallet API Performance Issue

Resolved - Vibes engineers identified and corrected an issue with our Platform's Wallet API performance. Systems you may have seen affected can be found below.

Systems Impacted by this incident:

•Elevated error rate when retrieving items via Public API
•Elevated error rates when updating wallet items via Public API
•Intermittent failures in loading the wallet UI in the platform

IMPACT: Vibes Platform performance issue from 1:14 p.m. CST to 1:32 p.m. CST.
Oct 17, 13:14 CDT

Oct 16, 2024

10DLC Maintenance 10/15/2024

Completed - The scheduled maintenance has been completed.
Oct 16, 05:00 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 15, 23:00 CDT

Scheduled - Our 10DLC carrier partner will be performing an additional maintenance on 10/15 from 11:00 p.m. CT until 10/16 at 5:00 a.m. CT.

IMPACT: Connectivity for 10DLC messaging will be periodically unavailable. 10DLC message delivery and processing times may be impacted.

ACTION: No action is required. All messages will be queued and processed at the rate the 10DLC network is available or when the maintenance is completed.

Systems Impacted by Maintenance: Connection to 10DLC messaging
Oct 11, 09:37 CDT

Oct 15, 2024

Hong Kong and Singapore Destinations Cellular Maintenance 10/14/2024

Completed - The scheduled maintenance has been completed.
Oct 15, 05:01 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 14, 22:00 CDT

Scheduled - Our carrier partner for Hong Kong and Singapore will be performing maintenance on 10/14 from 3:00 p.m. GMT until 10/14 at 10:00 p.m. GMT.

IMPACT: Connectivity for Hong Kong and Singapore messaging will be periodically unavailable. Message delivery and processing times may be impacted to Hong Kong and Singapore.

ACTION: No action is required. All messages will be queued and processed at the rate the Hong Kong and Singapore destination network is available or when the maintenance is completed.

Systems Impacted by Maintenance: Connection to Hong Kong and Singapore messaging
Oct 2, 14:43 CDT

10DLC Maintenance 10/14/2024

Completed - The scheduled maintenance has been completed.
Oct 15, 05:00 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 14, 23:01 CDT

Scheduled - Our 10DLC carrier partner will be performing an additional maintenance on 10/14 from 11:00 p.m. CT until 10/15 at 5:00 a.m. CT.

IMPACT: Connectivity for 10DLC messaging will be periodically unavailable. 10DLC message delivery and processing times may be impacted.

ACTION: No action is required. All messages will be queued and processed at the rate the 10DLC network is available or when the maintenance is completed.

Systems Impacted by Maintenance: Connection to 10DLC messaging
Oct 11, 08:57 CDT

Canadian Carrier Messaging Maintenance 10/14/2024

Completed - The scheduled maintenance has been completed.
Oct 15, 00:00 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 14, 23:00 CDT

Scheduled - Our Canadian carrier partner will be performing a maintenance on 10/14 from 11:00 p.m. CT until 10/15 at 12:00 a.m. CT.

IMPACT: Connection to the network will be periodically unavailable. Message delivery and processing times to Canadian carriers may be impacted.

ACTION: No action is required. All messages will be queued and processed at the rate the carrier network is available or when the maintenance is completed.

Systems Impacted by Maintenance: Connection to Canadian carrier messaging

Impacted Canadian Carriers: NorthernTel, Telebec, Rogers Wireless, Videotron, Fido, Telus Mobility, MTS Mobility, SaskTel Mobility, Virgin Mobile, Wind Mobile, Mobility, Public Mobile and Eastlink Wireless, Bell Mobility, and Aliant.
Oct 11, 10:43 CDT

Oct 14, 2024

10DLC Maintenance 10/13/2024

Completed - The scheduled maintenance has been completed.
Oct 14, 05:00 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 13, 23:00 CDT

Scheduled - Our 10DLC carrier partner will be performing maintenance on 10/13 from 11:00 p.m. CT until 10/14 at 5:00 a.m. CT.

IMPACT: Connectivity for 10DLC messaging will be periodically unavailable. 10DLC message delivery and processing times may be impacted.

ACTION: No action is required. All messages will be queued and processed at the rate the 10DLC network is available or when the maintenance is completed.

Systems Impacted by Maintenance: Connection to 10DLC messaging
Oct 11, 08:30 CDT

Oct 13, 2024

Oct 12, 2024

No incidents reported.

Oct 11, 2024

10DLC Maintenance 10/11/2024

Completed - The scheduled maintenance has been completed.
Oct 11, 22:00 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 11, 16:00 CDT

Scheduled - Our 10DLC carrier partner will be performing maintenance on 10/11 from 4:00 p.m. CT until 10/11 at 10:00 p.m. CT.

IMPACT: Connectivity for 10DLC messaging will be periodically unavailable. 10DLC message delivery and processing times may be impacted.

ACTION: No action is required. All messages will be queued and processed at the rate the 10DLC network is available or when the maintenance is completed.

Systems Impacted by Maintenance: Connection to 10DLC messaging
Oct 8, 08:58 CDT

Oct 10, 2024

Carrier Maintenance: US Cellular 10/9/2024

Completed - The scheduled maintenance has been completed.
Oct 10, 05:30 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 9, 23:30 CDT

Scheduled - US Cellular will be performing maintenance on 10/9 from 11:30 p.m. CT until 10/10 at 5:30 a.m. CT.

IMPACT: Connection to the US Cellular network will be periodically unavailable. Message delivery and processing times may be impacted.

ACTION: No action is required. All messages will be queued and processed at the rate the US Cellular network is available or when the maintenance is completed.
Oct 7, 09:46 CDT

Toll-Free Maintenance 10/9/2024

Completed - The scheduled maintenance has been completed.
Oct 10, 02:00 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 9, 22:00 CDT

Scheduled - Our Toll-Free carrier partner will be performing maintenance on 10/9 from 10:00 p.m. CT until 10/10 at 2:00 a.m. CT.

IMPACT: Connectivity for Toll-Free messaging will be periodically unavailable. Toll-Free message delivery and processing times may be impacted.

ACTION: No action is required. All messages will be queued and processed at the rate the Toll-Free network is available or when the maintenance is completed.

Systems Impacted by Maintenance: Connection to Toll-Free messaging
Oct 4, 10:47 CDT

Oct 9, 2024

Carrier Latency: United Kingdom

Resolved - Our carrier partner has resolved the SMS message latency on their network. All impacted messages have been delivered.

IMPACT: SMS message latency on the United Kingdom Destinations from 12:41 UTC to 13:30 UTC.
Oct 9, 09:31 CDT

Identified - Our carrier partners for the United Kingdom have notified us that they are experiencing issues within their messaging platform. This may affect both inbound and outbound SMS messages to the Vibes Platform for all United Kingdom numbers. We are in direct contact with the carrier partner and will provide updates as they are received.

IMPACT: SMS message latency on the carrier network for the United Kingdom. Messages both inbound and outbound to Vibes may experience delays in being delivered.

ACTION: No action is required by you at this time. All messages are being queued by Vibes and will be processed at the rate in which the carrier network is made available to Vibes.
Oct 9, 09:01 CDT

Carrier Latency: France

Resolved - Our carrier partner has resolved the SMS message latency on their network. All impacted messages have been delivered.

IMPACT: SMS message latency on French Destinations from 2024-10-08 21:03 UTC to 2024-10-08 22:20 UTC.
Oct 9, 02:22 CDT

Monitoring - Our carrier partners for France continue to experience SMS message latency on their network. We will continue to update you as we receive information from our partner.
Oct 9, 00:45 CDT

Identified - Our carrier partners for France have notified us that they are experiencing issues within their messaging platform. This may affect both inbound and outbound SMS messages to the Vibes Platform for all France numbers. We are in direct contact with the carrier partner and will provide updates as they are received.

IMPACT: SMS message latency on the carrier network for France. Messages both inbound and outbound to Vibes may experience delays in being delivered.

ACTION: No action is required by you at this time. All messages are being queued by Vibes and will be processed at the rate in which the carrier network is made available to Vibes.
Oct 8, 18:56 CDT

Oct 8, 2024

Carrier Latency: France

Resolved - Our carrier partner has resolved the SMS message latency on their network. All impacted messages have been delivered.

IMPACT: SMS message latency on France Destinations from 2024-10-08 14:12 GMT to 2024-10-08 15:00 GMT.
Oct 8, 15:27 CDT

Identified - Our carrier partners for France have notified us that they are experiencing issues within their messaging platform. This may affect both inbound and outbound SMS messages to the Vibes Platform for all French numbers. We are in direct contact with the carrier partner and will provide updates as they are received.

IMPACT: SMS message latency on the carrier network for France. Messages both inbound and outbound to Vibes may experience delays in being delivered.

ACTION: No action is required by you at this time. All messages are being queued by Vibes and will be processed at the rate in which the carrier network is made available to Vibes.
Oct 8, 09:43 CDT