All Systems Operational

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Get status updates on the availability of Vibes Global Messaging and Vibes Mobile Engagement Platform.
Having Trouble? Contact our 24/7 Customer Care Team at live@vibes.com or by calling or texting us at 1-877-834-9566.

North America Messaging ? Operational
SMS SMPP Operational
SMS HTTP Operational
MMS Operational
10DLC Operational
Toll-Free Operational
North America Platform ? Operational
Platform UI Operational
SMS Operational
MMS Operational
API Operational
Push Operational
Wallet Operational
Analytics & Reporting Operational
International Messaging Operational
SMS Europe Operational
SMS APAC Operational
SMS Latin America & Mexico Operational
SMS Middle East & Africa Operational
EU Platform Operational
Platform UI Operational
SMS Operational
API Operational
Push Operational
Wallet Operational
Analytics & Reporting Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Toll-Free Maintenance 4/17/2024 Apr 17, 2024 23:00 - Apr 18, 2024 03:00 CDT
Our Toll-Free carrier partner will be performing maintenance on 4/17 from 11:00 p.m. CT until 4/18 at 3:00 a.m. CT.

IMPACT: Connectivity for Toll-Free messaging will be periodically unavailable. Toll-Free message delivery and processing times may be impacted.

ACTION: No action is required. All messages will be queued and processed at the rate the Toll-Free network is available or when the maintenance is completed.

Systems Impacted by Maintenance: Connection to Toll-Free messaging

Posted on Apr 12, 2024 - 12:55 CDT
Our carrier partner for EU and APAC will be performing maintenance on 4/22 from 10:00 p.m. GMT until 4/23 at 3:00 a.m. GMT.

IMPACT: Connectivity for EU and APAC messaging will be periodically unavailable. Message delivery and processing times may be impacted to EU and APAC.

ACTION: No action is required. All messages will be queued and processed at the rate the [LOCATION] destination network is available or when the maintenance is completed.

Systems Impacted by Maintenance: Connection to EU and APAC messaging

Posted on Apr 12, 2024 - 09:06 CDT
Past Incidents
Apr 17, 2024
Resolved - The SMS latency on our Canadian Carrier Partner’s network has been resolved. All queued messages have been delivered to the carrier network.

IMPACT: SMS message latency on Canada Destinations.

Apr 17, 03:31 CDT
Identified - Vibes has identified latency with SMS message delivery to our Canadian Partner. We will provide updates as they become available.

IMPACT: SMS message latency on Canada Destinations. Both inbound and outbound messages to Canadian carriers may experience delays in being delivered.

ACTION: No action is required; all messages are being queued and will be processed at the rate the Canadian Destinations network is available to Vibes.

Impacted Carriers: NorthernTel, Telebec, Rogers Wireless, Videotron, Fido, Telus Mobility, MTS Mobility, SaskTel Mobility, Virgin Mobile, Freedom Mobile, Mobility, Public Mobile and Eastlink Wireless, Bell Mobility, and Aliant consumers.

Apr 17, 03:21 CDT
Apr 16, 2024
Resolved - Our carrier partner has resolved the SMS message latency on their network. All impacted messages have been delivered.

IMPACT: SMS message latency on French Destinations from 2024-04-12 09:33 GMT to 2024-04-15 21:00 GMT.

Apr 16, 01:31 CDT
Update - Our carrier partners for France continue to experience SMS message latency on their network. We will continue to update you as we receive information from our partner.
Apr 15, 16:28 CDT
Update - Our carrier partners for France continue to experience SMS message latency on their network. We will continue to update you as we receive information from our partner.
Apr 15, 08:15 CDT
Update - Our carrier partners for France continue to experience SMS message latency on their network. We will continue to update you as we receive information from our partner.
Apr 14, 15:56 CDT
Update - Our carrier partners for France continue to experience SMS message latency on their network. We will continue to update you as we receive information from our partner.
Apr 12, 20:19 CDT
Update - Our carrier partners for France continue to experience SMS message latency on their network. We will continue to update you as we receive information from our partner.
Apr 12, 16:31 CDT
Monitoring - Our carrier partners for France continue to experience SMS message latency on their network. We will continue to update you as we receive information from our partner.
Apr 12, 10:19 CDT
Identified - Our carrier partners for France have notified us that they are experiencing issues within their messaging platform. This may affect both inbound and outbound SMS messages to the Vibes Platform for all French numbers. We are in direct contact with the carrier partner and will provide updates as they are received.

IMPACT: SMS message latency on the carrier network for France. Messages both inbound and outbound to Vibes may experience delays in being delivered.

ACTION: No action is required by you at this time. All messages are being queued by Vibes and will be processed at the rate in which the carrier network is made available to Vibes.

Apr 12, 05:33 CDT
Apr 15, 2024
Apr 14, 2024
Apr 13, 2024

No incidents reported.

Apr 12, 2024
Apr 11, 2024
Resolved - The Vibes Platform has been fully restored. We have logged the issue in our incident reporting system. Our team of engineers will review the root cause and implement any necessary system changes.

IMPACT: Vibes Platform performance issue from 3:20 p.m. CT to 4:50 p.m. CT.

Apr 11, 16:53 CDT
Identified - Vibes has identified an issue with our Platform's performance. Systems affected can be found below, and our engineers are working to resolve the issue as soon as possible. We will continue to update you until this issue is resolved.

Systems Impacted by this incident:
•Creation and editing of Acquisition Campaigns
•Creation and editing of Interactive Campaigns

Apr 11, 15:39 CDT
Resolved - IMPACT: Vibes Platform performance issue from 2:07 p.m. CT to 2:22 p.m. CT.

Vibes identified an issue with our Platform's performance that resulted in the degradation of the systems listed below.

Systems Impacted by this incident:
•Accessing Campaign Manager
•Elevated error rates with Public API calls

Apr 11, 14:00 CDT
Completed - The scheduled maintenance has been completed.
Apr 11, 03:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 10, 23:00 CDT
Scheduled - Our Toll-Free carrier partner will be performing maintenance on 4/10 from 11:00 p.m. CT until 4/11 at 3:00 a.m. CT.

IMPACT: Connectivity for Toll-Free messaging will be periodically unavailable. Toll-Free message delivery and processing times may be impacted.

ACTION: No action is required. All messages will be queued and processed at the rate the Toll-Free network is available or when the maintenance is completed.

Systems Impacted by Maintenance: Connection to Toll-Free messaging

Apr 8, 08:27 CDT
Apr 10, 2024
Completed - The scheduled maintenance has been completed.
Apr 10, 08:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 10, 00:00 CDT
Scheduled - Our carrier partner for EU and APAC destinations will be performing an additional maintenance on 4/10 from 5:00 a.m. GMT until 4/10 at 1 p.m. GMT.

IMPACT: Connectivity for EU and APAC messaging will be periodically unavailable. Message delivery and processing times may be impacted to EU and APAC.

ACTION: No action is required. All messages will be queued and processed at the rate the EU and APAC destination network is available or when the maintenance is completed.

Systems Impacted by Maintenance: Connection to EU and APAC messaging

Apr 2, 11:13 CDT
Apr 9, 2024

No incidents reported.

Apr 8, 2024
Resolved - Our carrier partner has resolved the SMS message latency on their network. All impacted messages have been delivered.

IMPACT: SMS message latency on United Kingdom Destinations from 7:56 a.m. GMT to 12:10 p.m. GMT.

Apr 8, 15:20 CDT
Identified - Our carrier partners for United Kingdom have notified us that they are experiencing issues within their messaging platform. This may affect both inbound and outbound SMS messages to the Vibes Platform for all United Kingdom numbers. We are in direct contact with the carrier partner and will provide updates as they are received.

IMPACT: SMS message latency on the carrier network for United Kingdom. Messages both inbound and outbound to Vibes may experience delays in being delivered.

ACTION: No action is required by you at this time. All messages are being queued by Vibes and will be processed at the rate in which the carrier network is made available to Vibes.

Apr 8, 03:27 CDT
Completed - The scheduled maintenance has been completed.
Apr 8, 08:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 8, 00:00 CDT
Scheduled - Our carrier partner for EU and APAC destinations will be performing maintenance on 4/8 from 5:00 a.m. GMT until 4/8 at 1 p.m. GMT.

IMPACT: Connectivity for EU and APAC messaging will be periodically unavailable. Message delivery and processing times may be impacted to EU and APAC.

ACTION: No action is required. All messages will be queued and processed at the rate the EU and APAC destination network is available or when the maintenance is completed.

Systems Impacted by Maintenance: Connection to EU and APAC messaging

Apr 2, 10:45 CDT
Resolved - Our carrier partner has resolved the SMS message latency on their network. All impacted messages have been delivered.

IMPACT: SMS message latency on Netherlands Destinations from 06:00 UTC to 09:19 UTC.

Apr 8, 07:48 CDT
Identified - Our carrier partners for The Netherlands have notified us that they are experiencing issues within their messaging platform. This may affect both inbound and outbound SMS messages to the Vibes Platform for all The Netherlands numbers. We are in direct contact with the carrier partner and will provide updates as they are received.

IMPACT: SMS message latency on the carrier network for The Netherlands. Messages both inbound and outbound to Vibes may experience delays in being delivered.

ACTION: No action is required by you at this time. All messages are being queued by Vibes and will be processed at the rate in which the carrier network is made available to Vibes.

Apr 8, 01:54 CDT
Apr 7, 2024

No incidents reported.

Apr 6, 2024

No incidents reported.

Apr 5, 2024

No incidents reported.

Apr 4, 2024
Completed - The scheduled maintenance has been completed.
Apr 4, 03:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 3, 23:00 CDT
Scheduled - Our Toll-Free carrier partner will be performing maintenance on 4/3 from 11:00 p.m. CT until 4/4 at 3:00 a.m. CT.

IMPACT: Connectivity for Toll-Free messaging will be periodically unavailable. Toll-Free message delivery and processing times may be impacted.

ACTION: No action is required. All messages will be queued and processed at the rate the Toll-Free network is available or when the maintenance is completed.

Systems Impacted by Maintenance: Connection to Toll-Free messaging

Apr 1, 08:59 CDT
Apr 3, 2024
Resolved - The Vibes Analytics Module delayed and missing data issue has been resolved. We have logged the issue in our incident reporting system. Our team of engineers will review the root cause and implement any necessary system changes.
Apr 3, 21:45 CDT
Investigating - Our engineers are continuing their work to restore the impacted systems below. We will provide updates until this issue is resolved.

Data sets impacted by this incident:

•Message logs
•Broadcast activity
•Message activity

Apr 3, 17:56 CDT
Identified - Vibes has identified an issue with some data feeding into our Analytics Module. You may currently be experiencing delayed or missing data within the Analytics module. The data sets affected can be found below, and our engineers are working to resolve the issue as soon as possible. We will continue to update you until this issue is resolved.

Data sets impacted by this incident:

•Message logs
•Broadcast activity
•Message activity

Apr 3, 15:06 CDT