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Get status updates on the availability of Vibes Global Messaging and Vibes Mobile Engagement Platform.
Having Trouble? Contact our 24/7 Customer Care Team at live@vibes.com or by calling or texting us at 1-877-834-9566.

North America Messaging ? Operational
SMS SMPP Operational
SMS HTTP Operational
MMS Operational
10DLC Operational
Toll-Free Operational
North America Platform ? Operational
Platform UI Operational
SMS Operational
MMS Operational
API Operational
Push Operational
Wallet Operational
Analytics & Reporting Operational
International Messaging Operational
SMS Europe Operational
SMS APAC Operational
SMS Latin America & Mexico Operational
SMS Middle East & Africa Operational
EU Platform Operational
Platform UI Operational
SMS Operational
API Operational
Push Operational
Wallet Operational
Analytics & Reporting Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Clearsky Maintenance 4/8/2025 Apr 8, 2025 04:00-06:00 CDT

Clearsky will be performing maintenance on 4/8 from 4:00 a.m. CT until 4/8 at 6:00 a.m. CT.

IMPACT: Connection to the Clearsky network will be periodically unavailable. Message delivery and processing times may be impacted.

ACTION: No action is required. All messages will be queued and processed at the rate the Clearsky network is available or when the maintenance is completed.

Systems Impacted by Maintenance: Connection to Clearsky messaging

Impacted Carriers: Altice Mobile, Atlantic Tele-Network International (ATNI), Aerialink, Bandwidth , Brightlink, Cell One North East Arizona, Chariton Valley, DCC, Enflick, First (1st) Point, GTA, Indigo Wireless, Inteliquent, Limitless/Immix, Nemont/Sagebrush PCS, Pine Cellular, Pinger, Pioneer Cellular, Plivo, Sagebrush Cellular, Telnyx, TextMe, Triangle Wireless, TruPhone, TSG Global (Flextalk), United Wireless/OCN, Viya
Posted on Mar 21, 2025 - 15:26 CDT

Vibes Data Center Maintenance 4/8/2025 at 11:00 p.m. CT to 4/9/2025 at 12:00 a.m. CT Apr 8, 2025 23:00 - Apr 9, 2025 00:00 CDT

Vibes has scheduled maintenance the evening of 4/8 at 11:00 p.m. CT to 4/9 at 12:00 a.m. CT.

Notification Type: Vibes Data Center Maintenance

IMPACT: During this maintenance no traffic will be affected. You may see a brief connection drop while all traffic is moved from the West Virginia data center to the Oregon data center.

ACTION: >: No action is required. All activities will be re-routed to our Oregon data center until the maintenance is completed.

Systems Impacted by Maintenance:
•West Virginia data center
Posted on Mar 21, 2025 - 14:09 CDT
Mar 23, 2025

No incidents reported today.

Mar 22, 2025

No incidents reported.

Mar 21, 2025

No incidents reported.

Mar 20, 2025

No incidents reported.

Mar 19, 2025
EU and APAC Destinations Cellular Maintenance 3/20/2025
Completed - The scheduled maintenance has been completed.
Mar 19, 22:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 19, 19:00 CDT
Scheduled - Our carrier partner for EU and APAC will be performing an unscheduled maintenance on 3/20 from 12:00 a.m. GMT until 3/20 at 3:00 a.m. GMT.

IMPACT: Connectivity for EU and APAC messaging will be periodically unavailable. Message delivery and processing times may be impacted to EU and APAC.

ACTION: No action is required. All messages will be queued and processed at the rate the [LOCATION] destination network is available or when the maintenance is completed.

Systems Impacted by Maintenance: Connection to EU and APAC messaging
Mar 19, 16:08 CDT
Carrier Latency: France
Resolved - Our carrier partner has resolved the SMS message latency on their network. All impacted messages have been delivered.

IMPACT: SMS message latency on French Destinations from 7:39 GMT to 8:59 GMT.
Mar 19, 09:34 CDT
Identified - Our carrier partners for France have notified us that they are experiencing issues within their messaging platform. This may affect both inbound and outbound SMS messages to the Vibes Platform for all French numbers. We are in direct contact with the carrier partner and will provide updates as they are received.

IMPACT: SMS message latency on the carrier network for France. Messages both inbound and outbound to Vibes may experience delays in being delivered.

ACTION: No action is required by you at this time. All messages are being queued by Vibes and will be processed at the rate in which the carrier network is made available to Vibes.
Mar 19, 03:23 CDT
Mar 18, 2025
Clearsky Maintenance 3/18/2025
Completed - The scheduled maintenance has been completed.
Mar 18, 06:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 18, 04:00 CDT
Scheduled - Clearsky will be performing maintenance on 3/18 from 4:00 a.m. CT until 3/18. at 6:00 a.m. CT.

IMPACT: Connection to the Clearsky network will be periodically unavailable. Message delivery and processing times may be impacted.

ACTION: No action is required. All messages will be queued and processed at the rate the Clearsky network is available or when the maintenance is completed.

Systems Impacted by Maintenance: Connection to Clearsky messaging

Impacted Carriers: Altice Mobile, Atlantic Tele-Network International (ATNI), Aerialink, Bandwidth , Brightlink, Cell One North East Arizona, Chariton Valley, DCC, Enflick, First (1st) Point, GTA, Indigo Wireless, Inteliquent, Limitless/Immix, Nemont/Sagebrush PCS, Pine Cellular, Pinger, Pioneer Cellular, Plivo, Sagebrush Cellular, Telnyx, TextMe, Triangle Wireless, TruPhone, TSG Global (Flextalk), United Wireless/OCN, Viya
Mar 6, 11:32 CST
Mar 17, 2025

No incidents reported.

Mar 16, 2025

No incidents reported.

Mar 15, 2025

No incidents reported.

Mar 14, 2025

No incidents reported.

Mar 13, 2025
EU and APAC Destinations Cellular Maintenance 3/13/2025
Completed - The scheduled maintenance has been completed.
Mar 13, 23:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 13, 16:00 CDT
Scheduled - Our carrier partner for EU and APAC destinations will be performing an additional maintenance on 3/13 from 10:00 p.m. GMT until 3/14 at 5:00 a.m. GMT.

IMPACT: Connectivity for EU and APAC destinations messaging will be periodically unavailable. Message delivery and processing times may be impacted to the EU and APAC.

ACTION: No action is required. All messages will be queued and processed at the rate the EU and APAC destination destination network is available or when the maintenance is completed.

Systems Impacted by Maintenance: Connection to EU and APAC destination messaging
Mar 3, 11:43 CST
Mar 12, 2025
EU and APAC Destinations Cellular Maintenance 3/12/2025
Completed - The scheduled maintenance has been completed.
Mar 12, 23:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 12, 16:00 CDT
Scheduled - Our carrier partner for EU and APAC destinations will be performing maintenance on 3/12 from 10:00 p.m. GMT until 3/13 at 5:00 a.m. GMT.

IMPACT: Connectivity for EU and APAC destinations messaging will be periodically unavailable. Message delivery and processing times may be impacted to the EU and APAC.

ACTION: No action is required. All messages will be queued and processed at the rate the EU and APAC destination destination network is available or when the maintenance is completed.

Systems Impacted by Maintenance: Connection to EU and APAC destination messaging
Mar 3, 10:42 CST
Mar 11, 2025
Carrier Latency: France
Resolved - Our carrier partner has resolved the SMS message latency on their network. All impacted messages have been delivered.

IMPACT: SMS message latency on France Destinations from 2025-03-11 03:56 UTC to 2025-03-11 06:30 UTC.
Mar 11, 02:26 CDT
Identified - Our carrier partners for France have notified us that they are experiencing issues within their messaging platform. This may affect both inbound and outbound SMS messages to the Vibes Platform for all French numbers. We are in direct contact with the carrier partner and will provide updates as they are received.

IMPACT: SMS message latency on the carrier network for France. Messages both inbound and outbound to Vibes may experience delays in being delivered.

ACTION: No action is required by you at this time. All messages are being queued by Vibes and will be processed at the rate in which the carrier network is made available to Vibes.
Mar 10, 23:32 CDT
Vibes Platform Maintenance 3/11/2025 at 12:00 a.m. CT to 3/11/2025 at 12:15 a.m. CT.
Completed - The scheduled maintenance has been completed.
Mar 11, 00:15 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 11, 00:00 CDT
Scheduled - Vibes has scheduled maintenance the evening of 3/11 at 12:00 a.m. CT to 3/11 at 12:15 a.m. CT.

Notification Type: Vibes Platform Maintenance

IMPACT: During this maintenance you will be unable to access Apple Wallet in the Wallet Manager module of the Vibes Platform.

API calls: API calls for Apple Wallet may not process and return an error status code.

ACTION: Re-attempt use of Apple Wallet in the Wallet Manager module after 12:15 AM CST. If API calls have been rejected with an error status, re-submit those calls after 12:15 AM CST.

Systems Impacted by Maintenance:
•Accessing Apple Wallet in the Wallet Manager module of the Vibes Platform
•Accessing Apple Wallet in live Wallet Campaigns
•Apple Wallet API updates
Feb 27, 11:30 CST
Mar 10, 2025
Vibes EU Platform Maintenance 3/11 at 12:00 a.m. GMT to 3/11 at 12:15 a.m. GMT.
Completed - The scheduled maintenance has been completed.
Mar 10, 16:15 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 10, 16:00 CDT
Scheduled - Vibes has scheduled maintenance the evening of 3/11 at 12:00 a.m. GMT to 3/11 at 12:15 a.m. GMT.

Notification Type: Vibes EU Platform Maintenance

IMPACT: During this maintenance you will be unable to access Apple Wallet in the Wallet Manager module of the Vibes Platform.

API calls: API calls for Apple Wallet may not process and return an error status code.

ACTION: Re-attempt use of Apple Wallet in the Wallet Manager module after 12:15 AM GMT. If API calls have been rejected with an error status, re-submit those calls after 12:15 AM GMT.

Systems Impacted by Maintenance:
•Accessing Apple Wallet in the Wallet Manager module of the Vibes Platform
•Accessing Apple Wallet in live Wallet Campaigns
•Apple Wallet API updates
Feb 27, 11:34 CST
Mar 9, 2025
Carrier Latency: France
Resolved - Our carrier partner has resolved the SMS message latency on their network. All impacted messages have been delivered.

IMPACT: SMS message latency on France Destinations from 2025-03-09 23:11 UTC to 2025-03-10 03:40 UTC.
Mar 9, 22:56 CDT
Identified - Our carrier partners for France have notified us that they are experiencing issues within their messaging platform. This may affect both inbound and outbound SMS messages to the Vibes Platform for all French numbers. We are in direct contact with the carrier partner and will provide updates as they are received.

IMPACT: SMS message latency on the carrier network for France. Messages both inbound and outbound to Vibes may experience delays in being delivered.

ACTION: No action is required by you at this time. All messages are being queued by Vibes and will be processed at the rate in which the carrier network is made available to Vibes.
Mar 9, 18:40 CDT
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