Vibes Status

All Systems Operational

About This Site

Get status updates on the availability of Vibes Global Messaging and Vibes Mobile Engagement Platform.
Having Trouble? Contact our 24/7 Customer Care Team at live@vibes.com or by calling or texting us at 1-877-834-9566.

North America Messaging Operational

SMS SMPP Operational

SMS HTTP Operational

MMS Operational

10DLC Operational

Toll-Free Operational

North America Platform Operational

Platform UI Operational

SMS Operational

MMS Operational

API Operational

Push Operational

Wallet Operational

Analytics & Reporting Operational

International Messaging Operational

SMS Europe Operational

SMS APAC Operational

SMS Latin America & Mexico Operational

SMS Middle East & Africa Operational

EU Platform Operational

Platform UI Operational

SMS Operational

API Operational

Push Operational

Wallet Operational

Analytics & Reporting Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Vibes Platform Maintenance 1/30 at 12:00 a.m. CT to 1/30 at 12:15 a.m. CT Jan 30, 2025 00:00-00:15 CST

Vibes has scheduled maintenance the evening of 1/30 at 12:00 a.m. CT to 1/30 at 12:15 a.m. CT.
Notification Type: Vibes Platform Maintenance

IMPACT: During this maintenance you will be unable to log into the Vibes Platform with a new session. Any existing logins will be unaffected.

API calls: API calls may not process and return an error code of 40X

ACTION: >: If unable to log in to the Vibes Platform during this maintenance, re-attempt your login after 12:15 AM CT. If API calls have been rejected with an error status, re-submit those calls after 12:15 AM CT.

Systems Impacted by Maintenance:
•Accessing the Vibes Platform
•Broadcast API calls
•SMS Broadcast API Triggered Messages
•Mobile Wallet API updates
Posted on Jan 17, 2025 - 15:25 CST

Past Incidents

Jan 23, 2025

Toll-Free Maintenance 1/22/2025

Completed - The scheduled maintenance has been completed.
Jan 23, 02:00 CST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 22, 22:00 CST

Scheduled - Our Toll-Free carrier partner will be performing maintenance on 1/22 from 10:00 p.m. CT until 1/23 at 2:00 a.m. CT.

IMPACT: Connectivity for Toll-Free messaging will be periodically unavailable. Toll-Free message delivery and processing times may be impacted.

ACTION: No action is required. All messages will be queued and processed at the rate the Toll-Free network is available or when the maintenance is completed.

Systems Impacted by Maintenance: Connection to Toll-Free messaging
Jan 17, 11:16 CST

Jan 22, 2025

Jan 21, 2025

No incidents reported.

Jan 20, 2025

No incidents reported.

Jan 19, 2025

No incidents reported.

Jan 18, 2025

No incidents reported.

Jan 17, 2025

No incidents reported.

Jan 16, 2025

Carrier Latency: Italy

Resolved - Our carrier partner has resolved the SMS message latency on their network. All impacted messages have been delivered.

IMPACT: SMS message latency on Italy Destinations from 2025-01-15 17:35 UTC to 2025-01-16 08:50 UTC.
Jan 16, 03:36 CST

Update - Our carrier partners for Italy continue to experience SMS message latency on their network. We will continue to update you as we receive information from our partner.
Jan 16, 03:04 CST

Monitoring - Our carrier partners for Italy have notified us that they are experiencing issues within their messaging platform. This may affect both inbound and outbound SMS messages to the Vibes Platform for all Italian numbers. We are in direct contact with the carrier partner and will provide updates as they are received.

IMPACT: SMS message latency on the carrier network for Italy. Messages both inbound and outbound to Vibes may experience delays in being delivered.

ACTION: No action is required by you at this time. All messages are being queued by Vibes and will be processed at the rate in which the carrier network is made available to Vibes.
Jan 15, 12:13 CST

Toll-Free Maintenance 1/15/1025

Completed - The scheduled maintenance has been completed.
Jan 16, 02:00 CST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 15, 22:00 CST

Scheduled - Our Toll-Free carrier partner will be performing maintenance on 1/15 from 10:00 p.m. CT until 1/16 at 2:00 a.m. CT.

IMPACT: Connectivity for Toll-Free messaging will be periodically unavailable. Toll-Free message delivery and processing times may be impacted.

ACTION: No action is required. All messages will be queued and processed at the rate the Toll-Free network is available or when the maintenance is completed.

Systems Impacted by Maintenance: Connection to Toll-Free messaging
Jan 13, 08:57 CST

Jan 15, 2025

Jan 14, 2025

Clearsky Maintenance 1/14/2025

Completed - The scheduled maintenance has been completed.
Jan 14, 06:00 CST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 14, 04:00 CST

Scheduled - Clearsky will be performing maintenance on 1/14 from 4:00 a.m. CT until 1/14 at 6:00 a.m. CT.

IMPACT: Connection to the Clearsky network will be periodically unavailable. Message delivery and processing times may be impacted.

ACTION: No action is required. All messages will be queued and processed at the rate the Clearsky network is available or when the maintenance is completed.

Systems Impacted by Maintenance: Connection to Clearsky messaging

Impacted Carriers: Altice Mobile, Atlantic Tele-Network International (ATNI), Aerialink, Bandwidth , Brightlink, Cell One North East Arizona, Chariton Valley, DCC, Enflick, First (1st) Point, GTA, Indigo Wireless, Inteliquent, Limitless/Immix, Nemont/Sagebrush PCS, Pine Cellular, Pinger, Pioneer Cellular, Plivo, Sagebrush Cellular, Telnyx, TextMe, Triangle Wireless, TruPhone, TSG Global (Flextalk), United Wireless/OCN, Viya
Jan 2, 08:17 CST

Jan 13, 2025

Carrier Latency: UK

Resolved - Our carrier partner has resolved the SMS message latency on their network. All impacted messages have been delivered.

IMPACT: SMS message latency on UK Destinations from 12:25 p.m. GMT to 1:46 p.m. GMT.
Jan 13, 09:20 CST

Identified - Our carrier partners for United Kingdom have notified us that they are experiencing issues within their messaging platform. This may affect both inbound and outbound SMS messages to the Vibes Platform for all UK numbers. We are in direct contact with the carrier partner and will provide updates as they are received.

IMPACT: SMS message latency on the carrier network for UK. Messages both inbound and outbound to Vibes may experience delays in being delivered.

ACTION: No action is required by you at this time. All messages are being queued by Vibes and will be processed at the rate in which the carrier network is made available to Vibes.
Jan 13, 07:32 CST

Jan 12, 2025

No incidents reported.

Jan 11, 2025

No incidents reported.

Jan 10, 2025

No incidents reported.

Jan 9, 2025

No incidents reported.