Vibes Status

All Systems Operational

About This Site

Get status updates on the availability of Vibes Global Messaging and Vibes Mobile Engagement Platform.
Having Trouble? Contact our 24/7 Customer Care Team at live@vibes.com or by calling or texting us at 1-877-834-9566.

North America Messaging Operational

SMS SMPP Operational

SMS HTTP Operational

MMS Operational

10DLC Operational

Toll-Free Operational

North America Platform Operational

Platform UI Operational

SMS Operational

MMS Operational

API Operational

Push Operational

Wallet Operational

Analytics & Reporting Operational

International Messaging Operational

SMS Europe Operational

SMS APAC Operational

SMS Latin America & Mexico Operational

SMS Middle East & Africa Operational

EU Platform Operational

Platform UI Operational

SMS Operational

API Operational

Push Operational

Wallet Operational

Analytics & Reporting Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Toll-Free Maintenance 12/11/2024 Dec 11, 2024 22:00 - Dec 12, 2024 02:00 CST

Our Toll-Free carrier partner will be performing maintenance on 12/11 from 10:00 p.m. CT until 12/12 at 2:00 a.m. CT.

IMPACT: Connectivity for Toll-Free messaging will be periodically unavailable. Toll-Free message delivery and processing times may be impacted.

ACTION: No action is required. All messages will be queued and processed at the rate the Toll-Free network is available or when the maintenance is completed.

Systems Impacted by Maintenance: Connection to Toll-Free messaging
Posted on Dec 06, 2024 - 12:53 CST

Interop Carrier Maintenance 12/11/2024 Dec 11, 2024 23:00 - Dec 12, 2024 03:00 CST

Interop will be performing maintenance on 12/11 from 11:00 p.m. CT until 12/12 at 3:00 a.m. CT.

IMPACT: Connection to the Interop network will be periodically unavailable. Message delivery and processing times may be impacted.

ACTION: No action is required. All messages will be queued and processed at the rate the Interop network is available or when the maintenance is completed.

Systems Impacted by Maintenance: Connection to Interop messaging

Impacted Carriers: ACS/Alaska, ASTAC, Carolina West, Cellone Nation, Cellcom, Cellsouth/cSpire, Chat Mobility (Hawkeye), Copper Valley, Cross Wireless, DISH Wireless, Duet/NewCore Wireless, GCI, Illinois Valley Cellular, Inland Cellular, IT&E, James Valley, Nex-Tech Wireless, Northwest Missouri Cellular, Panhandle Telecommunications, Pine Belt Cellular, RINA (includes STRATA Networks, Silver Star PCS, CTC (Cambridge Telephone Company), Snake River PCS, NNTC Wireless, Breakaway Wireless, Cluster Telephone), SouthernLINC, Standing Rock, Thumb Cellular, Union Wireless, Viaero Wireless, West Central Wireless (WCC)
Posted on Dec 09, 2024 - 10:51 CST

Vibes EU Platform Maintenance 12/18 at 12:00 a.m. GMT to 12/18 at 12:30 a.m. GMT Dec 17, 2024 18:00-18:30 CST

Update - CORRECTION:

Vibes has scheduled maintenance the evening of 12/18 at 12:00 a.m. GMT to 12/18 at 12:30 a.m. GMT

Notification Type: Vibes EU Platform Maintenance

IMPACT:

API: Higher than normal error rates.
Callbacks: Platform callback processing will be paused until the maintenance’s completion
Events: Event processing will be paused until the maintenance’s completion

ACTION: >: Any failed API calls will need to be retried at the completion of this maintenance.

Systems Impacted by Maintenance:

•Platform API
•Event Messaging
•Event Callbacks
Dec 04, 2024 - 12:35 CST

Scheduled - Vibes has scheduled maintenance the evening of 12/18 at 12:00 a.m. GMT to 12/18 at 12:30 a.m. GMT

Notification Type: Vibes EU Platform Maintenance

IMPACT:

API: Higher than normal error rates.
Callbacks: Platform callback processing will be paused until the maintenance’s completion
Events: Event processing will be paused until the maintenance’s completion

ACTION: >: Any failed API calls will need to be retried at the completion of this maintenance.

Systems Impacted by Maintenance:

•Platform API
•Event Messaging
•Event Callbacks
Dec 17, 2024 - 18:00 CST

Toll-Free Maintenance 12/18/2024 Dec 18, 2024 22:00 - Dec 19, 2024 02:00 CST

Our Toll-Free carrier partner will be performing maintenance on 12/18 from 10 p.m. CT until 12/19 at 2:00 a.m. CT.

IMPACT: Connectivity for Toll-Free messaging will be periodically unavailable. Toll-Free message delivery and processing times may be impacted.

ACTION: No action is required. All messages will be queued and processed at the rate the Toll-Free network is available or when the maintenance is completed.

Systems Impacted by Maintenance: Connection to Toll-Free messaging
Posted on Dec 09, 2024 - 13:43 CST

Past Incidents

Dec 11, 2024

No incidents reported today.

Dec 10, 2024

Google Wallet Callback Delivery Latency

Resolved - The optimal delivery performance of Google Wallet Callbacks has been fully restored. All future Callbacks will be processed as normal.
Dec 10, 14:50 CST

Update - Vibes continues to experience latency with Google Wallet Callback delivery. We will continue to provide updates until this issue is resolved.
Dec 10, 03:51 CST

Update - Vibes continues to experience latency with Google Wallet Callback delivery. We will continue to provide updates until this issue is resolved.
Dec 9, 18:58 CST

Monitoring - Vibes has identified an issue with Google Wallet Callback delivery. You may experience delays in receiving Callbacks from Google regarding Wallet adds and removals. We will continue to update you until this issue is resolved and will provide updates as they become available from Google.

IMPACT:
• Delayed delivery of Google Wallet Callbacks
Dec 9, 12:41 CST

Clearsky Maintenance 12/10/2024

Completed - The scheduled maintenance has been completed.
Dec 10, 06:00 CST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 10, 04:00 CST

Scheduled - Clearsky will be performing maintenance on 12/10 from 4:00 a.m. CT until 12/10 at 6:00 a.m. CT.

IMPACT: Connection to the Clearsky network will be periodically unavailable. Message delivery and processing times may be impacted.

ACTION: No action is required. All messages will be queued and processed at the rate the Clearsky network is available or when the maintenance is completed.

Systems Impacted by Maintenance: Connection to Clearsky messaging

Impacted Carriers: Altice Mobile, Atlantic Tele-Network International (ATNI), Aerialink, Bandwidth , Brightlink, Cell One North East Arizona, Chariton Valley, DCC, Enflick, First (1st) Point, GTA, Indigo Wireless, Inteliquent, Limitless/Immix, Nemont/Sagebrush PCS, Pine Cellular, Pinger, Pioneer Cellular, Plivo, Sagebrush Cellular, Telnyx, TextMe, Triangle Wireless, TruPhone, TSG Global (Flextalk), United Wireless/OCN, Viya
Dec 5, 15:33 CST

Dec 9, 2024

Dec 8, 2024

No incidents reported.

Dec 7, 2024

No incidents reported.

Dec 6, 2024

Toll-Free Maintenance 12/5/2024

Completed - The scheduled maintenance has been completed.
Dec 6, 02:00 CST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 5, 22:00 CST

Scheduled - Our Toll-Free carrier partner will be performing maintenance on 12/5 from 10:00 p.m. CT until 12/6 at 2:00 a.m. CT.

IMPACT: Connectivity for Toll-Free messaging will be periodically unavailable. Toll-Free message delivery and processing times may be impacted.

ACTION: No action is required. All messages will be queued and processed at the rate the Toll-Free network is available or when the maintenance is completed.

Systems Impacted by Maintenance: Connection to Toll-Free messaging
Dec 4, 12:27 CST

Dec 5, 2024

Pending Verizon DLRs

Resolved - This incident has been resolved.
Dec 5, 08:07 CST

Update - As of 8pm EST on 12/1, Verizon has confirmed that they identified the issue in their system causing the high percentage of DLR delays. Verizon has made an update to address the issue. Vibes continues to monitor the status of all incoming DLRs for the time being.
Dec 2, 06:25 CST

Monitoring - Vibes has identified a large number of pending DLRs from Verizon. We will provide an update once this has been resolved by the carrier.

IMPACT: DLRs pending from Verizon. DLRs placed in pending status from the carrier.

ACTION: No action is required; DLRs will be processed as Verizon makes them available to Vibes.
Nov 30, 10:10 CST

Toll-Free Maintenance 12/4/2024

Completed - The scheduled maintenance has been completed.
Dec 5, 02:00 CST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 4, 22:00 CST

Scheduled - Our Toll-Free carrier partner will be performing an additional maintenance on 12/4 from 10:00 p.m. CT until 12/5 at 2:00 a.m. CT.

IMPACT: Connectivity for Toll-Free messaging will be periodically unavailable. Toll-Free message delivery and processing times may be impacted.

ACTION: No action is required. All messages will be queued and processed at the rate the Toll-Free network is available or when the maintenance is completed.

Systems Impacted by Maintenance: Connection to Toll-Free messaging
Nov 27, 12:09 CST

Dec 4, 2024

Interop Carrier Maintenance 12/3/2024

Completed - The scheduled maintenance has been completed.
Dec 4, 04:00 CST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 3, 23:00 CST

Scheduled - Interop will be performing maintenance on 12/3 from 11:00 a.m. CT until 12/4 at 4:00 a.m. CT.

IMPACT: Connection to the Interop network will be periodically unavailable. Message delivery and processing times may be impacted.

ACTION: No action is required. All messages will be queued and processed at the rate the Interop network is available or when the maintenance is completed.

Systems Impacted by Maintenance: Connection to Interop messaging

Impacted Carriers: ACS/Alaska, ASTAC, Carolina West, Cellone Nation, Cellcom, Cellsouth/cSpire, Chat Mobility (Hawkeye), Copper Valley, Cross Wireless, DISH Wireless, Duet/NewCore Wireless, GCI, Illinois Valley Cellular, Inland Cellular, IT&E, James Valley, Nex-Tech Wireless, Northwest Missouri Cellular, Panhandle Telecommunications, Pine Belt Cellular, RINA (includes STRATA Networks, Silver Star PCS, CTC (Cambridge Telephone Company), Snake River PCS, NNTC Wireless, Breakaway Wireless, Cluster Telephone), SouthernLINC, Standing Rock, Thumb Cellular, Union Wireless, Viaero Wireless, West Central Wireless (WCC)
Dec 3, 10:46 CST

Toll-Free Maintenance 12/3/2024

Completed - The scheduled maintenance has been completed.
Dec 4, 02:00 CST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 3, 22:00 CST

Scheduled - Our Toll-Free carrier partner will be performing maintenance on 12/3 from 10:00 p.m. CT until 12/4 at 2:00 a.m. CT.

IMPACT: Connectivity for Toll-Free messaging will be periodically unavailable. Toll-Free message delivery and processing times may be impacted.

ACTION: No action is required. All messages will be queued and processed at the rate the Toll-Free network is available or when the maintenance is completed.

Systems Impacted by Maintenance: Connection to Toll-Free messaging
Nov 27, 10:36 CST

Dec 3, 2024

Dec 2, 2024

Dec 1, 2024

No incidents reported.

Nov 30, 2024

Nov 29, 2024

Carrier Latency: ITALY

Resolved - Our carrier partner has resolved the SMS message latency on their network. All impacted messages have been delivered.

IMPACT: SMS message latency on ITALIAN Destinations from 06:59 UTC to 12:39 UTC.
Nov 29, 07:11 CST

Identified - Our carrier partners for ITALY have notified us that they are experiencing issues within their messaging platform. This may affect both inbound and outbound SMS messages to the Vibes Platform for all ITALIAN numbers. We are in direct contact with the carrier partner and will provide updates as they are received.

IMPACT: SMS message latency on the carrier network for ITALY. Messages both inbound and outbound to Vibes may experience delays in being delivered.

ACTION: No action is required by you at this time. All messages are being queued by Vibes and will be processed at the rate in which the carrier network is made available to Vibes.
Nov 29, 03:43 CST

Carrier Latency: France

Resolved - Our carrier partner has resolved the SMS message latency on their network. All impacted messages have been delivered.

IMPACT: SMS message latency on FRENCH Destinations from 07:30 UTC to 10:30 UTC.
Nov 29, 07:06 CST

Identified - Our carrier partners for France have notified us that they are experiencing issues within their messaging platform. This may affect both inbound and outbound SMS messages to the Vibes Platform for all France numbers. We are in direct contact with the carrier partner and will provide updates as they are received.

IMPACT: SMS message latency on the carrier network for France. Messages both inbound and outbound to Vibes may experience delays in being delivered.

ACTION: No action is required by you at this time. All messages are being queued by Vibes and will be processed at the rate in which the carrier network is made available to Vibes.
Nov 29, 03:34 CST

Carrier Latency: Australia

Resolved - This incident has been resolved.
Nov 29, 03:17 CST

Identified - Our carrier partners for Australia have notified us that they are experiencing issues within their messaging platform. This may affect both inbound and outbound SMS messages to the Vibes Platform for all Australian numbers. We are in direct contact with the carrier partner and will provide updates as they are received.

IMPACT: SMS message latency on the carrier network for Australia. Messages both inbound and outbound to Vibes may experience delays in being delivered.

ACTION: No action is required by you at this time. All messages are being queued by Vibes and will be processed at the rate in which the carrier network is made available to Vibes.
Nov 29, 01:27 CST

Nov 28, 2024

No incidents reported.

Nov 27, 2024

No incidents reported.