Vibes Status

All Systems Operational

About This Site

Get status updates on the availability of Vibes Global Messaging and Vibes Mobile Engagement Platform.
Having Trouble? Contact our 24/7 Customer Care Team at live@vibes.com or by calling or texting us at 1-877-834-9566.

North America Messaging Operational

SMS SMPP Operational

SMS HTTP Operational

MMS Operational

10DLC Operational

Toll-Free Operational

North America Platform Operational

Platform UI Operational

SMS Operational

MMS Operational

API Operational

Push Operational

Wallet Operational

Analytics & Reporting Operational

International Messaging Operational

SMS Europe Operational

SMS APAC Operational

SMS Latin America & Mexico Operational

SMS Middle East & Africa Operational

EU Platform Operational

Platform UI Operational

SMS Operational

API Operational

Push Operational

Wallet Operational

Analytics & Reporting Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Clearsky Maintenance 12/12/2023 Dec 12, 2023 04:00-06:00 CST

Clearsky will be performing maintenance on 12/12 from 4:00 a.m. CT until 12/12 at 6:00 a.m. CT.

IMPACT: Connection to the Clearsky network will be periodically unavailable. Message delivery and processing times may be impacted.

ACTION: No action is required. All messages will be queued and processed at the rate the Clearsky network is available or when the maintenance is completed.

Systems Impacted by Maintenance: Connection to Clearsky messaging

Impacted Carriers: Altice Mobile, Atlantic Tele-Network International (ATNI), Aerialink, Bandwidth , Brightlink, Cell One North East Arizona, Chariton Valley, DCC, Enflick, First (1st) Point, GTA, Indigo Wireless, Inteliquent, Limitless/Immix, Nemont/Sagebrush PCS, Pine Cellular, Pinger, Pioneer Cellular, Plivo, Sagebrush Cellular, Telnyx, TextMe, Triangle Wireless, TruPhone, TSG Global (Flextalk), United Wireless/OCN, Viya
Posted on Nov 30, 2023 - 10:13 CST

Toll-Free Maintenance 12/13/2023 Dec 13, 2023 22:00 - Dec 14, 2023 02:00 CST

Our Toll-Free carrier partner will be performing maintenance on 12/13 from 10:00 p.m. CT until 12/14 at 2:00 a.m. CT.

IMPACT: Connectivity for Toll-Free messaging will be periodically unavailable. Toll-Free message delivery and processing times may be impacted.

ACTION: No action is required. All messages will be queued and processed at the rate the Toll-Free network is available or when the maintenance is completed.

Systems Impacted by Maintenance: Connection to Toll-Free messaging
Posted on Dec 01, 2023 - 09:27 CST

Past Incidents

Dec 10, 2023

No incidents reported today.

Dec 9, 2023

No incidents reported.

Dec 8, 2023

No incidents reported.

Dec 7, 2023

Carrier Maintenance: US Cellular 12/6/2023

Completed - The scheduled maintenance has been completed.
Dec 7, 05:30 CST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 6, 23:30 CST

Scheduled - US Cellular will be performing maintenance on 12/6 from 11:30 p.m. CT until 12/7 at 5:30 a.m. CT.

IMPACT: Connection to the US Cellular network will be periodically unavailable. Message delivery and processing times may be impacted.

ACTION: No action is required. All messages will be queued and processed at the rate the US Cellular network is available or when the maintenance is completed.
Dec 6, 09:39 CST

Dec 6, 2023

Carrier Latency: France

Resolved - Our carrier partner has resolved the SMS message latency on their network. All impacted messages have been delivered.

IMPACT: SMS message latency on French Destinations from 5:58 p.m. GMT to 2:59 a.m. GMT.
Dec 6, 21:12 CST

Monitoring - Our carrier partners for France continue to experience SMS message latency on their network. We will continue to update you as we receive information from our partner.
Dec 6, 16:07 CST

Identified - Our carrier partners for France have notified us that they are experiencing issues within their messaging platform. This may affect both inbound and outbound SMS messages to the Vibes Platform for all French numbers. We are in direct contact with the carrier partner and will provide updates as they are received.

IMPACT: SMS message latency on the carrier network for France. Messages both inbound and outbound to Vibes may experience delays in being delivered.

ACTION: No action is required by you at this time. All messages are being queued by Vibes and will be processed at the rate in which the carrier network is made available to Vibes.
Dec 6, 11:55 CST

Dec 5, 2023

EU and APAC Destinations Cellular Maintenance 12/5/2023

Completed - The scheduled maintenance has been completed.
Dec 5, 18:30 CST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 5, 14:30 CST

Scheduled - Our carrier partner for EU and APAC will be performing an additional maintenance on 12/5 from 8:30 p.m. GMT until 12/6 at 12:30 a.m. GMT.

IMPACT: Connectivity for EU and APAC messaging will be periodically unavailable. Message delivery and processing times may be impacted to the EU and APAC.

ACTION: No action is required. All messages will be queued and processed at the rate the EU and APAC destination network is available or when the maintenance is completed.

Systems Impacted by Maintenance: Connection to EU and APAC messaging
Dec 1, 15:19 CST

Dec 4, 2023

Carrier Latency: France

Resolved - Our carrier partners for France have resolved the SMS message latency on their network.

IMPACT: SMS and MMS message latency on French Destinations from 16:59 GMT to 23:55 GMT. All impacted messages have been delivered.
Dec 4, 19:56 CST

EU and APAC Destinations Cellular Maintenance 12/4/2023

Completed - The scheduled maintenance has been completed.
Dec 4, 18:33 CST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 4, 14:30 CST

Scheduled - Our carrier partner for EU and APAC will be performing maintenance on 12/4 from 8:30 p.m. GMT until 12/5 at 12:30 a.m. GMT.

IMPACT: Connectivity for EU and APAC messaging will be periodically unavailable. Message delivery and processing times may be impacted to the EU and APAC.

ACTION: No action is required. All messages will be queued and processed at the rate the EU and APAC destination network is available or when the maintenance is completed.

Systems Impacted by Maintenance: Connection to EU and APAC messaging
Dec 1, 15:19 CST

Dec 3, 2023

EU and APAC Destinations Cellular Maintenance 12/3/2023

Completed - The scheduled maintenance has been completed.
Dec 3, 18:30 CST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 3, 15:30 CST

Scheduled - Our carrier partner for EU and APAC will be performing maintenance on 12/3 from 9:30 p.m. GMT until 12/4 at 12:30 a.m. GMT.

IMPACT: Connectivity for EU and APAC messaging will be periodically unavailable. Message delivery and processing times may be impacted to the EU and APAC.

ACTION: No action is required. All messages will be queued and processed at the rate the EU and APAC destination network is available or when the maintenance is completed.

Systems Impacted by Maintenance: Connection to EU and APAC messaging
Nov 30, 10:56 CST

Dec 2, 2023

No incidents reported.

Dec 1, 2023

Carrier Latency: United Kingdom

Resolved - Our carrier partner has resolved the SMS message latency on their network. All impacted messages have been delivered.

IMPACT: SMS message latency on UK Destinations from 4:12 p.m. GMT to 9:01 p.m. GMT.
Dec 1, 15:04 CST

Monitoring - Our carrier partners for the UK have notified us that they are experiencing issues within their messaging platform. This may affect both inbound and outbound SMS messages to the Vibes Platform for all UK numbers. We are in direct contact with the carrier partner and will provide updates as they are received.

IMPACT: SMS message latency on the carrier network for the UK. Messages both inbound and outbound to Vibes may experience delays in being delivered.

ACTION: No action is required by you at this time. All messages are being queued by Vibes and will be processed at the rate in which the carrier network is made available to Vibes.
Dec 1, 10:17 CST

Nov 30, 2023

Carrier Maintenance: US Cellular 11/30/2023

Completed - The scheduled maintenance has been completed.
Nov 30, 02:31 CST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 30, 00:30 CST

Scheduled - US Cellular will be performing maintenance on 11/30 from 12:30 a.m. CT until 11/30 at 2:30 a.m. CT.

IMPACT: Connection to the US Cellular network will be periodically unavailable. Message delivery and processing times may be impacted.

ACTION: No action is required. All messages will be queued and processed at the rate the US Cellular network is available or when the maintenance is completed.
Nov 29, 09:17 CST

Nov 29, 2023

UK Destinations Cellular Maintenance 11/29/2023

Completed - The scheduled maintenance has been completed.
Nov 29, 18:09 CST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 29, 17:07 CST

Scheduled - Our carrier partner for the UK will be performing maintenance on 11/29 from 11:00 p.m. GMT until 11/30 at 12:00 a.m. GMT.

IMPACT: Connectivity for UK messaging will be periodically unavailable. Message delivery and processing times may be impacted to the UK.

ACTION: No action is required. All messages will be queued and processed at the rate the [LOCATION] destination network is available or when the maintenance is completed.

Systems Impacted by Maintenance: Connection to UK messaging
Nov 27, 09:42 CST

Interop Carrier Maintenance 11/28/2023

Completed - The scheduled maintenance has been completed.
Nov 29, 03:00 CST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 28, 23:00 CST

Scheduled - Interop will be performing maintenance on 11/28 from 11:00 p.m. CT until 11/29 at 3:00 a.m. CT.

IMPACT: Connection to the Interop network will be periodically unavailable. Message delivery and processing times may be impacted.

ACTION: No action is required. All messages will be queued and processed at the rate the Interop network is available or when the maintenance is completed.

Systems Impacted by Maintenance: Connection to Interop messaging

Impacted Carriers: ACS/Alaska, ASTAC, Carolina West, Cellone Nation, Cellcom, Cellsouth/cSpire, Chat Mobility (Hawkeye), Copper Valley, Cross Wireless, DISH Wireless, Duet/NewCore Wireless, GCI, Illinois Valley Cellular, Inland Cellular, IT&E, James Valley, Nex-Tech Wireless, Northwest Missouri Cellular, Panhandle Telecommunications, Pine Belt Cellular, RINA (includes STRATA Networks, Silver Star PCS, CTC (Cambridge Telephone Company), Snake River PCS, NNTC Wireless, Breakaway Wireless, Cluster Telephone), SouthernLINC, Standing Rock, Thumb Cellular, Union Wireless, Viaero Wireless, West Central Wireless (WCC)
Nov 27, 13:50 CST

Toll-Free Maintenance 11/29/2023

Completed - The scheduled maintenance has been completed.
Nov 29, 01:00 CST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 29, 00:00 CST

Scheduled - Our Toll-Free carrier partner will be performing maintenance on 11/29 from 12:00 a.m. CT until 11/29 at 1:00 a.m. CT.

IMPACT: Connectivity for Toll-Free messaging will be periodically unavailable. Toll-Free message delivery and processing times may be impacted.

ACTION: No action is required. All messages will be queued and processed at the rate the Toll-Free network is available or when the maintenance is completed.

Systems Impacted by Maintenance: Connection to Toll-Free messaging
Nov 20, 09:27 CST

Nov 28, 2023

Nov 27, 2023

Vibes DLR and ACK Delivery Latency

Resolved - The optimal delivery performance of MT DLRs and ACKs has been fully restored. All queued DLRs and ACKs have been delivered.

IMPACT: MT DLR and ACK delivery delays from 8:49 a.m. CT to 4:40 p.m. CT.
Nov 27, 16:41 CST

Update - Our engineers continue to work to restore optimal delivery performance for DLRs and ACKs. We will continue to provide updates until this issue is resolved.
Nov 27, 15:39 CST

Monitoring - Our engineers continue to work to restore optimal delivery performance for DLRs and ACKs. We will continue to provide updates until this issue is resolved.
Nov 27, 12:58 CST

Identified - Vibes has identified a performance degradation resulting in delayed delivery of MT DLRs and ACKs. Our engineers are working to restore optimal delivery performance for MT DLRs and ACKs as soon as possible. We will provide updates as they become available.
Nov 27, 09:00 CST

Vibes Analytics Module Issue

Resolved - The Vibes Analytics Module delayed and missing data issue has been resolved. You should see any new data in your reporting now, any previous missing data will continue to populate this evening and should be complete by the end of the day tomorrow. We have logged the issue in our incident reporting system. Our team of engineers will review the root cause and implement any necessary system changes.
Nov 27, 15:08 CST

Monitoring - Vibes has identified an issue with our Analytics Module. You may currently be experiencing delayed or missing data within the Analytics module. The data sets affected can be found below, and our engineers are working to resolve the issue as soon as possible. We will continue to update you until this issue is resolved.

Data sets impacted by this incident:

•Platform metadata
•Broadcast activity
•Message activity
Nov 27, 12:57 CST

Nov 26, 2023

No incidents reported.