All Systems Operational

About This Site

Get status updates on the availability of Vibes Global Messaging and Vibes Mobile Engagement Platform.
Having Trouble? Contact our 24/7 Customer Care Team at live@vibes.com or by calling or texting us at 1-877-834-9566.

North America Messaging ? Operational
SMS SMPP Operational
SMS HTTP Operational
MMS Operational
10DLC Operational
Toll-Free Operational
North America Platform ? Operational
Platform UI Operational
SMS Operational
MMS Operational
API Operational
Push Operational
Wallet Operational
Analytics & Reporting Operational
International Messaging Operational
SMS Europe Operational
SMS APAC Operational
SMS Latin America & Mexico Operational
SMS Middle East & Africa Operational
EU Platform Operational
Platform UI Operational
SMS Operational
API Operational
Push Operational
Wallet Operational
Analytics & Reporting Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
10DLC and Toll-Free Maintenance 6/18/2024 Jun 18, 2024 00:00-07:00 CDT
Our 10DLC and Toll-Free carrier partner will be performing maintenance on 6/18 from 12:00 a.m. CT until 6/18 at 7:00 a.m. CT.

IMPACT: Connectivity for 10DLC and Toll-Free messaging will be periodically unavailable. 10DLC and Toll-Free message delivery and processing times may be impacted.

ACTION: No action is required. All messages will be queued and processed at the rate the 10DLC and Toll-Free network is available or when the maintenance is completed.

Systems Impacted by Maintenance: Connection to 10DLC and Toll-Free messaging

Posted on Jun 12, 2024 - 15:38 CDT
Clearsky Maintenance 6/18/2024 Jun 18, 2024 03:00-07:00 CDT
Clearsky will be performing maintenance on 6/18 from 3:00 a.m. CT until 6/18 at 7:00 a.m. CT.

IMPACT: Connection to the Clearsky network will be periodically unavailable. Message delivery and processing times may be impacted.

ACTION: No action is required. All messages will be queued and processed at the rate the Clearsky network is available or when the maintenance is completed.

Systems Impacted by Maintenance: Connection to Clearsky messaging

Impacted Carriers: Altice Mobile, Atlantic Tele-Network International (ATNI), Aerialink, Bandwidth , Brightlink, Cell One North East Arizona, Chariton Valley, DCC, Enflick, First (1st) Point, GTA, Indigo Wireless, Inteliquent, Limitless/Immix, Nemont/Sagebrush PCS, Pine Cellular, Pinger, Pioneer Cellular, Plivo, Sagebrush Cellular, Telnyx, TextMe, Triangle Wireless, TruPhone, TSG Global (Flextalk), United Wireless/OCN, Viya

Posted on Jun 07, 2024 - 11:50 CDT
10DLC and Toll-Free Maintenance 6/20/2024 Jun 20, 2024 00:00-07:00 CDT
Our 10DLC and Toll-Free carrier partner will be performing maintenance on 6/20 from 12:00 a.m. CT until 6/20 at 7:00 a.m. CT.

IMPACT: Connectivity for 10DLC and Toll-Free messaging will be periodically unavailable. 10DLC and Toll-Free message delivery and processing times may be impacted.

ACTION: No action is required. All messages will be queued and processed at the rate the 10DLC and Toll-Free network is available or when the maintenance is completed.

Systems Impacted by Maintenance: Connection to 10DLC and Toll-Free messaging

Posted on Jun 13, 2024 - 08:20 CDT
10DLC Maintenance 6/24/2024 Jun 24, 2024 22:00 - Jun 25, 2024 05:00 CDT
Our 10DLC carrier partner will be performing maintenance on 6/24 from 10:00 p.m. CT until 6/25 at 5:00 a.m. CT.

IMPACT: Connectivity for 10DLC messaging will be periodically unavailable. 10DLC message delivery and processing times may be impacted.

ACTION: No action is required. All messages will be queued and processed at the rate the 10DLC network is available or when the maintenance is completed.

Systems Impacted by Maintenance: Connection to 10DLC messaging

Posted on Jun 13, 2024 - 13:00 CDT
10DLC Maintenance 6/26/2024 Jun 26, 2024 21:00 - Jun 27, 2024 07:00 CDT
Our 10DLC carrier partner will be performing an additional maintenance on 6/26 from 9:00 p.m. CT until 6/27 at 7:00 a.m. CT.

IMPACT: Connectivity for 10DLC messaging will be periodically unavailable. 10DLC message delivery and processing times may be impacted.

ACTION: No action is required. All messages will be queued and processed at the rate the 10DLC network is available or when the maintenance is completed.

Systems Impacted by Maintenance: Connection to 10DLC messaging

Posted on Jun 13, 2024 - 13:45 CDT
Past Incidents
Jun 14, 2024

No incidents reported today.

Jun 13, 2024
Resolved - Our carrier partner has resolved the SMS message latency on their network. All impacted messages have been delivered.

IMPACT: SMS message latency on United Kingdom Destinations from 2024-06-14 01:09 UTC to 2024-06-14 02:27 UTC.

Jun 13, 23:05 CDT
Identified - Our carrier partners for United Kingdom have notified us that they are experiencing issues within their messaging platform. This may affect both inbound and outbound SMS messages to the Vibes Platform for all United Kingdom numbers. We are in direct contact with the carrier partner and will provide updates as they are received.

IMPACT: SMS message latency on the carrier network for United Kingdom. Messages both inbound and outbound to Vibes may experience delays in being delivered.

ACTION: No action is required by you at this time. All messages are being queued by Vibes and will be processed at the rate in which the carrier network is made available to Vibes.

Jun 13, 22:06 CDT
Completed - The scheduled maintenance has been completed.
Jun 13, 05:30 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 12, 23:30 CDT
Scheduled - US Cellular will be performing maintenance on 6/12 from 11:30 CT until 6/13 at 5:30 a.m. CT.

IMPACT: Connection to the US Cellular network will be periodically unavailable. Message delivery and processing times may be impacted.

ACTION: No action is required. All messages will be queued and processed at the rate the US Cellular network is available or when the maintenance is completed.

Jun 4, 08:29 CDT
Jun 12, 2024
Resolved - Our carrier partner has resolved the SMS message latency on their network. All impacted messages have been delivered.

IMPACT: SMS message latency on United kingdom Destinations from 12:00 p.m. GMT to 1:05 p.m. GMT.

Jun 12, 08:43 CDT
Identified - Our carrier partners for the United Kingdom have notified us that they are experiencing issues within their messaging platform. This may affect both inbound and outbound SMS messages to the Vibes Platform for all United Kingdom numbers. We are in direct contact with the carrier partner and will provide updates as they are received.

IMPACT: SMS message latency on the carrier network for the United Kingdom. Messages both inbound and outbound to Vibes may experience delays in being delivered.

ACTION: No action is required by you at this time. All messages are being queued by Vibes and will be processed at the rate in which the carrier network is made available to Vibes.

Jun 12, 08:17 CDT
Jun 11, 2024
Completed - The scheduled maintenance has been completed.
Jun 11, 07:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 11, 03:00 CDT
Scheduled - Clearsky will be performing maintenance on 5/11 from 3:00 a.m. CT until 5/11 at 7:00 a.m. CT.

IMPACT: Connection to the Clearsky network will be periodically unavailable. Message delivery and processing times may be impacted.

ACTION: No action is required. All messages will be queued and processed at the rate the Clearsky network is available or when the maintenance is completed.

Systems Impacted by Maintenance: Connection to Clearsky messaging

Impacted Carriers: Altice Mobile, Atlantic Tele-Network International (ATNI), Aerialink, Bandwidth , Brightlink, Cell One North East Arizona, Chariton Valley, DCC, Enflick, First (1st) Point, GTA, Indigo Wireless, Inteliquent, Limitless/Immix, Nemont/Sagebrush PCS, Pine Cellular, Pinger, Pioneer Cellular, Plivo, Sagebrush Cellular, Telnyx, TextMe, Triangle Wireless, TruPhone, TSG Global (Flextalk), United Wireless/OCN, Viya

May 31, 08:07 CDT
Jun 10, 2024
Completed - The scheduled maintenance has been completed.
Jun 10, 22:30 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 10, 22:00 CDT
Scheduled - Vibes has scheduled an emergency maintenance for this evening, 6/10 at 10:00 p.m. CT to 6/10 at 10:30 p.m. CT.

Notification Type: Vibes Platform Maintenance

IMPACT:

Messaging: Outbound MMS Messages will be queued and reprocessed at maintenance completion.
MMS DLRs and ACKs will be queued and delivered at maintenance completion.

ACTION: >: No action is required. All activities will be queued and processed when the maintenance is completed.

Systems Impacted by Maintenance:
•Outbound MMS Messages
•MMS DLRs and ACKs

Jun 10, 11:11 CDT
Jun 9, 2024

No incidents reported.

Jun 8, 2024

No incidents reported.

Jun 7, 2024
Resolved - The optimal delivery performance of MT DLRs and ACKs has been fully restored. All DLRs and ACKs have been delivered to impacted consumers.
Jun 7, 19:33 CDT
Update - Vibes messaging MMS speeds have been fully restored and normal delivery has resumed. All messages have been delivered to impacted consumers.

While all message speeds have resumed to normal, any DLRs and ACKs for these previously sent messages are continuing to be delivered. We update you once this has been fully resolved.

Jun 7, 17:33 CDT
Update - Our engineers are still working to restore normal MMS delivery speeds. We will continue to provide updates until this issue is resolved.
Jun 7, 17:10 CDT
Update - Our engineers are still working to restore normal MMS delivery speeds. We will continue to provide updates until this issue is resolved.
Jun 7, 15:56 CDT
Update - Our engineers are still working to restore normal MMS delivery speeds. We will continue to provide updates until this issue is resolved.
Jun 7, 14:51 CDT
Update - You may experience delays with MMS messages outbound from Vibes. Our engineers are working to restore normal delivery speeds as soon as possible. We will continue to update you until this issue is resolved.
Jun 7, 13:37 CDT
Monitoring - Vibes has identified latency with MMS message delivery to T-Mobile and Verizon. We will provide updates as they become available.

IMPACT: MMS message latency on T-Mobile and Verizon. Outbound MMS messages may experience delays in being delivered.

ACTION: No action is required; all messages are being queued and will be processed at the rate the T-Mobile and Verizon network is available to Vibes.

Jun 7, 12:34 CDT
Identified - Vibes has identified a performance degradation resulting in delayed delivery of MMS MT DLRs and ACKs. Our engineers are working to restore optimal delivery performance for MMS MT DLRs and ACKs as soon as possible. We will provide updates as they become available.
Jun 7, 12:07 CDT
Jun 6, 2024

No incidents reported.

Jun 5, 2024
Completed - The scheduled maintenance has been completed.
Jun 5, 23:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 5, 16:00 CDT
Scheduled - Our carrier partner for EU and APAC will be performing a maintenance on 6/5 from 9:00 p.m. GMT until 6/6 at 4:00 a.m. GMT.

IMPACT: Connectivity for EU and APAC messaging will be periodically unavailable. Message delivery and processing times may be impacted to the EU and APAC.

ACTION: No action is required. All messages will be queued and processed at the rate the EU and APAC destination network is available or when the maintenance is completed.

Systems Impacted by Maintenance: Connection to EU and APAC messaging

May 22, 14:23 CDT
Resolved - T-Mobile has RESOLVED the SMS and MMS message latency on their network. All impacted messages have been delivered.

IMPACT: SMS and MMS message latency on T-Mobile from 9:55 a.m. CT to 12:19 p.m. CT.

Jun 5, 12:42 CDT
Monitoring - Vibes continues to experience SMS and MMS message latency towards T-Mobile. Our support team is in contact with the carrier and is working to troubleshoot and resolve the issue. Vibes will continue to update you as we have more information.
Jun 5, 12:05 CDT
Update - We continue to experience SMS and MMS message latency towards T-Mobile. Our support team is in contact with the carrier and is working to troubleshoot and resolve the issue. Vibes will continue to update you as we have more information.
Jun 5, 11:55 CDT
Identified - Vibes has identified latency with SMS message delivery to T-Mobile. We will provide updates as they become available.

IMPACT: SMS message latency on T-Mobile. Both inbound and outbound messages may experience delays in being delivered.

ACTION: No action is required; all messages are being queued and will be processed at the rate the T-Mobile network is available to Vibes.

Jun 5, 11:26 CDT
Completed - The scheduled maintenance has been completed.
Jun 5, 08:30 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 5, 00:30 CDT
Scheduled - Our carrier partner for EU and APAC will be performing maintenance on 6/5 from 5:30 a.m. GMT until 6/5 at 1:30 p.m. GMT.

IMPACT: Connectivity for EU and APAC messaging will be periodically unavailable. Message delivery and processing times may be impacted to EU and APAC.

ACTION: No action is required. All messages will be queued and processed at the rate the EU and APAC destination network is available or when the maintenance is completed.

Systems Impacted by Maintenance: Connection to [EU and APAC messaging

May 31, 08:24 CDT
Jun 4, 2024
Resolved - The optimal delivery performance of MT DLRs and ACKs has been fully restored. All DLRs and ACKs have been delivered to impacted consumers.
Jun 4, 20:04 CDT
Update - Vibes messaging MMS speeds have been fully restored and normal delivery has resumed. All messages have been delivered to impacted consumers.

While all message speeds have resumed to normal, any DLRs and ACKs for these previously sent messages are continuing to be delivered. We update you once this issue is resolved.

IMPACT: Vibes MMS message latency from 2:00 p.m. CT to 6:30 p.m. CT

Jun 4, 18:50 CDT
Update - Our engineers are still working to restore normal MMS delivery speeds. We will continue to provide updates until this issue is resolved.
Jun 4, 18:07 CDT
Monitoring - Our engineers are still working to restore normal MMS delivery speeds. We will continue to provide updates until this issue is resolved.
Jun 4, 16:12 CDT
Update - Vibes has identified an issue with MMS message delivery across multiple carriers. You may experience delays with MMS messages outbound from Vibes. Our engineers are working to restore normal delivery speeds as soon as possible. We will continue to update you until this issue is resolved.
Jun 4, 14:55 CDT
Identified - Vibes has identified latency with MMS message delivery to T-Mobile. We will provide updates as they become available.

IMPACT: MMS message latency on T-Mobile. Outbound MMS messages may experience delays in being delivered.

ACTION: No action is required; all messages are being queued and will be processed at the rate the T-Mobile network is available to Vibes.

Jun 4, 13:51 CDT
Jun 3, 2024
Resolved - The Vibes Platform has been fully restored. We have logged the issue in our incident reporting system. Our team of engineers will review the root cause and implement any necessary system changes.

IMPACT: Vibes Platform performance issue from 11:52 a.m. CT to 12:15 p.m. CT.

Jun 3, 12:22 CDT
Identified - Vibes has identified an issue with our Platform's performance. You may currently be experiencing issues moving between modules within the Vibes Platform. The systems affected can be found below, and our engineers are working to resolve the issue as soon as possible. We will continue to update you until this issue is resolved.

Systems Impacted by this incident:
•Vibes Platform Navigation

Jun 3, 12:04 CDT
Jun 2, 2024

No incidents reported.

Jun 1, 2024

No incidents reported.

May 31, 2024
Completed - The scheduled maintenance has been completed.
May 31, 05:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 31, 04:00 CDT
Update - REMINDER:
Vibes has scheduled maintenance the morning of 5/31 at 4:00 a.m. CT to 5/31 at 5:00 a.m. CT.

Notification Type: Vibes Platform Maintenance

IMPACT: During this maintenance there will be no downtime. Vibes will be adding additional IPs to the MessageAPI service, messageapi.vibesapps.com.

ACTION: No action is required if you are not currently whitelisting the Vibes IPs for our MessageAPI service. If you are using our MessageAPI service and have whitelisted Vibes IPs, you will need to update your configuration to include the list of IPs below.

15.197.230.246 (new)
99.83.175.192 (new)
34.234.53.236
52.13.194.199

Systems Impacted by Maintenance:
• messageapi.vibesapps.com IP addresses

May 30, 11:01 CDT
Scheduled - Vibes has scheduled maintenance the morning of 5/31 at 4:00 a.m. CT to 5/31 at 5:00 a.m. CT.

Notification Type: Vibes Platform Maintenance

IMPACT: During this maintenance there will be no downtime. Vibes will be adding additional IPs to the MessageAPI service, messageapi.vibesapps.com.

ACTION: No action is required if you are not currently whitelisting the Vibes IPs for our MessageAPI service. If you are using our MessageAPI service and have whitelisted Vibes IPs, you will need to update your configuration to include the list of IPs below.

15.197.230.246 (new)
99.83.175.192 (new)
34.234.53.236
52.13.194.199

Systems Impacted by Maintenance:
• messageapi.vibesapps.com IP addresses

May 21, 12:55 CDT