All Systems Operational

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Get status updates on the availability of Vibes Global Messaging and Vibes Mobile Engagement Platform.
Having Trouble? Contact our 24/7 Customer Care Team at live@vibes.com or by calling or texting us at 1-877-834-9566.

North America Messaging ? Operational
SMS SMPP Operational
SMS HTTP Operational
MMS Operational
10DLC Operational
Toll-Free Operational
North America Platform ? Operational
Platform UI Operational
SMS Operational
MMS Operational
API Operational
Push Operational
Wallet Operational
Analytics & Reporting Operational
International Messaging Operational
SMS Europe Operational
SMS APAC Operational
SMS Latin America & Mexico Operational
SMS Middle East & Africa Operational
EU Platform Operational
Platform UI Operational
SMS Operational
API Operational
Push Operational
Wallet Operational
Analytics & Reporting Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Clearsky Maintenance 12/12/2023 Dec 12, 2023 04:00-06:00 CST
Clearsky will be performing maintenance on 12/12 from 4:00 a.m. CT until 12/12 at 6:00 a.m. CT.

IMPACT: Connection to the Clearsky network will be periodically unavailable. Message delivery and processing times may be impacted.

ACTION: No action is required. All messages will be queued and processed at the rate the Clearsky network is available or when the maintenance is completed.

Systems Impacted by Maintenance: Connection to Clearsky messaging

Impacted Carriers: Altice Mobile, Atlantic Tele-Network International (ATNI), Aerialink, Bandwidth , Brightlink, Cell One North East Arizona, Chariton Valley, DCC, Enflick, First (1st) Point, GTA, Indigo Wireless, Inteliquent, Limitless/Immix, Nemont/Sagebrush PCS, Pine Cellular, Pinger, Pioneer Cellular, Plivo, Sagebrush Cellular, Telnyx, TextMe, Triangle Wireless, TruPhone, TSG Global (Flextalk), United Wireless/OCN, Viya

Posted on Nov 30, 2023 - 10:13 CST
Toll-Free Maintenance 12/13/2023 Dec 13, 2023 22:00 - Dec 14, 2023 02:00 CST
Our Toll-Free carrier partner will be performing maintenance on 12/13 from 10:00 p.m. CT until 12/14 at 2:00 a.m. CT.

IMPACT: Connectivity for Toll-Free messaging will be periodically unavailable. Toll-Free message delivery and processing times may be impacted.

ACTION: No action is required. All messages will be queued and processed at the rate the Toll-Free network is available or when the maintenance is completed.

Systems Impacted by Maintenance: Connection to Toll-Free messaging

Posted on Dec 01, 2023 - 09:27 CST
Past Incidents
Dec 10, 2023

No incidents reported today.

Dec 9, 2023

No incidents reported.

Dec 8, 2023

No incidents reported.

Dec 7, 2023
Completed - The scheduled maintenance has been completed.
Dec 7, 05:30 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 6, 23:30 CST
Scheduled - US Cellular will be performing maintenance on 12/6 from 11:30 p.m. CT until 12/7 at 5:30 a.m. CT.

IMPACT: Connection to the US Cellular network will be periodically unavailable. Message delivery and processing times may be impacted.

ACTION: No action is required. All messages will be queued and processed at the rate the US Cellular network is available or when the maintenance is completed.

Dec 6, 09:39 CST
Dec 6, 2023
Resolved - Our carrier partner has resolved the SMS message latency on their network. All impacted messages have been delivered.

IMPACT: SMS message latency on French Destinations from 5:58 p.m. GMT to 2:59 a.m. GMT.

Dec 6, 21:12 CST
Monitoring - Our carrier partners for France continue to experience SMS message latency on their network. We will continue to update you as we receive information from our partner.
Dec 6, 16:07 CST
Identified - Our carrier partners for France have notified us that they are experiencing issues within their messaging platform. This may affect both inbound and outbound SMS messages to the Vibes Platform for all French numbers. We are in direct contact with the carrier partner and will provide updates as they are received.

IMPACT: SMS message latency on the carrier network for France. Messages both inbound and outbound to Vibes may experience delays in being delivered.

ACTION: No action is required by you at this time. All messages are being queued by Vibes and will be processed at the rate in which the carrier network is made available to Vibes.

Dec 6, 11:55 CST
Dec 5, 2023
Completed - The scheduled maintenance has been completed.
Dec 5, 18:30 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 5, 14:30 CST
Scheduled - Our carrier partner for EU and APAC will be performing an additional maintenance on 12/5 from 8:30 p.m. GMT until 12/6 at 12:30 a.m. GMT.

IMPACT: Connectivity for EU and APAC messaging will be periodically unavailable. Message delivery and processing times may be impacted to the EU and APAC.

ACTION: No action is required. All messages will be queued and processed at the rate the EU and APAC destination network is available or when the maintenance is completed.

Systems Impacted by Maintenance: Connection to EU and APAC messaging

Dec 1, 15:19 CST
Dec 4, 2023
Resolved - Our carrier partners for France have resolved the SMS message latency on their network.

IMPACT: SMS and MMS message latency on French Destinations from 16:59 GMT to 23:55 GMT. All impacted messages have been delivered.

Dec 4, 19:56 CST
Monitoring - Our carrier partners for France continue to experience SMS message latency on their network. We will continue to update you as we receive information from our partner.
Dec 4, 16:25 CST
Identified - Our carrier partners for France have notified us that they are experiencing issues within their messaging platform. This may affect both inbound and outbound SMS messages to the Vibes Platform for all French numbers. We are in direct contact with the carrier partner and will provide updates as they are received.

IMPACT: SMS message latency on the carrier network for France. Messages both inbound and outbound to Vibes may experience delays in being delivered.

ACTION: No action is required by you at this time. All messages are being queued by Vibes and will be processed at the rate in which the carrier network is made available to Vibes.

Dec 4, 12:25 CST
Completed - The scheduled maintenance has been completed.
Dec 4, 18:33 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 4, 14:30 CST
Scheduled - Our carrier partner for EU and APAC will be performing maintenance on 12/4 from 8:30 p.m. GMT until 12/5 at 12:30 a.m. GMT.

IMPACT: Connectivity for EU and APAC messaging will be periodically unavailable. Message delivery and processing times may be impacted to the EU and APAC.

ACTION: No action is required. All messages will be queued and processed at the rate the EU and APAC destination network is available or when the maintenance is completed.

Systems Impacted by Maintenance: Connection to EU and APAC messaging

Dec 1, 15:19 CST
Dec 3, 2023
Completed - The scheduled maintenance has been completed.
Dec 3, 18:30 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 3, 15:30 CST
Scheduled - Our carrier partner for EU and APAC will be performing maintenance on 12/3 from 9:30 p.m. GMT until 12/4 at 12:30 a.m. GMT.

IMPACT: Connectivity for EU and APAC messaging will be periodically unavailable. Message delivery and processing times may be impacted to the EU and APAC.

ACTION: No action is required. All messages will be queued and processed at the rate the EU and APAC destination network is available or when the maintenance is completed.

Systems Impacted by Maintenance: Connection to EU and APAC messaging

Nov 30, 10:56 CST
Dec 2, 2023

No incidents reported.

Dec 1, 2023
Resolved - Our carrier partner has resolved the SMS message latency on their network. All impacted messages have been delivered.

IMPACT: SMS message latency on UK Destinations from 4:12 p.m. GMT to 9:01 p.m. GMT.

Dec 1, 15:04 CST
Monitoring - Our carrier partners for the UK have notified us that they are experiencing issues within their messaging platform. This may affect both inbound and outbound SMS messages to the Vibes Platform for all UK numbers. We are in direct contact with the carrier partner and will provide updates as they are received.

IMPACT: SMS message latency on the carrier network for the UK. Messages both inbound and outbound to Vibes may experience delays in being delivered.

ACTION: No action is required by you at this time. All messages are being queued by Vibes and will be processed at the rate in which the carrier network is made available to Vibes.

Dec 1, 10:17 CST
Nov 30, 2023
Completed - The scheduled maintenance has been completed.
Nov 30, 02:31 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 30, 00:30 CST
Scheduled - US Cellular will be performing maintenance on 11/30 from 12:30 a.m. CT until 11/30 at 2:30 a.m. CT.

IMPACT: Connection to the US Cellular network will be periodically unavailable. Message delivery and processing times may be impacted.

ACTION: No action is required. All messages will be queued and processed at the rate the US Cellular network is available or when the maintenance is completed.

Nov 29, 09:17 CST
Nov 29, 2023
Completed - The scheduled maintenance has been completed.
Nov 29, 18:09 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 29, 17:07 CST
Scheduled - Our carrier partner for the UK will be performing maintenance on 11/29 from 11:00 p.m. GMT until 11/30 at 12:00 a.m. GMT.

IMPACT: Connectivity for UK messaging will be periodically unavailable. Message delivery and processing times may be impacted to the UK.

ACTION: No action is required. All messages will be queued and processed at the rate the [LOCATION] destination network is available or when the maintenance is completed.

Systems Impacted by Maintenance: Connection to UK messaging

Nov 27, 09:42 CST
Completed - The scheduled maintenance has been completed.
Nov 29, 03:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 28, 23:00 CST
Scheduled - Interop will be performing maintenance on 11/28 from 11:00 p.m. CT until 11/29 at 3:00 a.m. CT.

IMPACT: Connection to the Interop network will be periodically unavailable. Message delivery and processing times may be impacted.

ACTION: No action is required. All messages will be queued and processed at the rate the Interop network is available or when the maintenance is completed.

Systems Impacted by Maintenance: Connection to Interop messaging

Impacted Carriers: ACS/Alaska, ASTAC, Carolina West, Cellone Nation, Cellcom, Cellsouth/cSpire, Chat Mobility (Hawkeye), Copper Valley, Cross Wireless, DISH Wireless, Duet/NewCore Wireless, GCI, Illinois Valley Cellular, Inland Cellular, IT&E, James Valley, Nex-Tech Wireless, Northwest Missouri Cellular, Panhandle Telecommunications, Pine Belt Cellular, RINA (includes STRATA Networks, Silver Star PCS, CTC (Cambridge Telephone Company), Snake River PCS, NNTC Wireless, Breakaway Wireless, Cluster Telephone), SouthernLINC, Standing Rock, Thumb Cellular, Union Wireless, Viaero Wireless, West Central Wireless (WCC)

Nov 27, 13:50 CST
Completed - The scheduled maintenance has been completed.
Nov 29, 01:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 29, 00:00 CST
Scheduled - Our Toll-Free carrier partner will be performing maintenance on 11/29 from 12:00 a.m. CT until 11/29 at 1:00 a.m. CT.

IMPACT: Connectivity for Toll-Free messaging will be periodically unavailable. Toll-Free message delivery and processing times may be impacted.

ACTION: No action is required. All messages will be queued and processed at the rate the Toll-Free network is available or when the maintenance is completed.

Systems Impacted by Maintenance: Connection to Toll-Free messaging

Nov 20, 09:27 CST
Nov 28, 2023
Nov 27, 2023
Resolved - The optimal delivery performance of MT DLRs and ACKs has been fully restored. All queued DLRs and ACKs have been delivered.

IMPACT: MT DLR and ACK delivery delays from 8:49 a.m. CT to 4:40 p.m. CT.

Nov 27, 16:41 CST
Update - Our engineers continue to work to restore optimal delivery performance for DLRs and ACKs. We will continue to provide updates until this issue is resolved.
Nov 27, 15:39 CST
Monitoring - Our engineers continue to work to restore optimal delivery performance for DLRs and ACKs. We will continue to provide updates until this issue is resolved.
Nov 27, 12:58 CST
Identified - Vibes has identified a performance degradation resulting in delayed delivery of MT DLRs and ACKs. Our engineers are working to restore optimal delivery performance for MT DLRs and ACKs as soon as possible. We will provide updates as they become available.
Nov 27, 09:00 CST
Resolved - The Vibes Analytics Module delayed and missing data issue has been resolved. You should see any new data in your reporting now, any previous missing data will continue to populate this evening and should be complete by the end of the day tomorrow. We have logged the issue in our incident reporting system. Our team of engineers will review the root cause and implement any necessary system changes.
Nov 27, 15:08 CST
Monitoring - Vibes has identified an issue with our Analytics Module. You may currently be experiencing delayed or missing data within the Analytics module. The data sets affected can be found below, and our engineers are working to resolve the issue as soon as possible. We will continue to update you until this issue is resolved.

Data sets impacted by this incident:

•Platform metadata
•Broadcast activity
•Message activity

Nov 27, 12:57 CST
Nov 26, 2023

No incidents reported.