Vibes Status

All Systems Operational

About This Site

Get status updates on the availability of Vibes Global Messaging and Vibes Mobile Engagement Platform.
Having Trouble? Contact our 24/7 Customer Care Team at live@vibes.com or by calling or texting us at 1-877-834-9566.

North America Messaging

Operational

SMS SMPP Operational

SMS HTTP Operational

MMS Operational

10DLC Operational

Toll-Free Operational

North America Platform

Operational

Platform UI Operational

SMS Operational

MMS Operational

API Operational

Push Operational

Wallet Operational

Analytics & Reporting Operational

International Messaging Operational

SMS Europe Operational

SMS APAC Operational

SMS Latin America & Mexico Operational

SMS Middle East & Africa Operational

EU Platform Operational

Platform UI Operational

SMS Operational

API Operational

Push Operational

Wallet Operational

Analytics & Reporting Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Interop Carrier Maintenance 10/2/2023 Oct 2, 2023 22:30 - Oct 3, 2023 03:30 CDT

Interop will be performing maintenance on 10/2 from 10:30 p.m. CT until 10/3 at 3:30 a.m. CT.

IMPACT: Connection to the Interop network will be periodically unavailable. Message delivery and processing times may be impacted.

ACTION: No action is required. All messages will be queued and processed at the rate the Interop network is available or when the maintenance is completed.

Systems Impacted by Maintenance: Connection to Interop messaging

Impacted Carriers: ACS/Alaska, ASTAC, Carolina West, Cellone Nation, Cellcom, Cellsouth/cSpire, Chat Mobility (Hawkeye), Copper Valley, Cross Wireless, DISH Wireless, Duet/NewCore Wireless, GCI, Illinois Valley Cellular, Inland Cellular, IT&E, James Valley, Nex-Tech Wireless, Northwest Missouri Cellular, Panhandle Telecommunications, Pine Belt Cellular, RINA (includes STRATA Networks, Silver Star PCS, CTC (Cambridge Telephone Company), Snake River PCS, NNTC Wireless, Breakaway Wireless, Cluster Telephone), SouthernLINC, Standing Rock, Thumb Cellular, Union Wireless, Viaero Wireless, West Central Wireless (WCC)
Posted on Sep 29, 2023 - 09:35 CDT

Carrier Maintenance: US Cellular 10/2/2023 Oct 2, 2023 23:30 - Oct 3, 2023 03:30 CDT

US Cellular will be performing maintenance on 10/2 from 11:30 p.m. CT until 10/3 at 3:30 a.m. CT.

IMPACT: Connection to the US Cellular network will be periodically unavailable. Message delivery and processing times may be impacted.

ACTION: No action is required. All messages will be queued and processed at the rate the US Cellular network is available or when the maintenance is completed.
Posted on Sep 26, 2023 - 09:54 CDT

10DLC Maintenance 10/5/2023 Oct 5, 2023 04:00-06:00 CDT

Our 10DLC carrier partner will be performing maintenance on 10/5 from 4:00 a.m. CT until 10/5 at 6:00 a.m. CT.

IMPACT: Connectivity for 10DLC messaging will be periodically unavailable. 10DLC message delivery and processing times may be impacted.

ACTION: No action is required. All messages will be queued and processed at the rate the 10DLC network is available or when the maintenance is completed.

Systems Impacted by Maintenance: Connection to 10DLC messaging
Posted on Sep 20, 2023 - 15:42 CDT

Past Incidents

Sep 30, 2023

Carrier Latency: Italy

Resolved - Our carrier partner has resolved the SMS message latency on their network. All impacted messages have been delivered.

IMPACT: SMS message latency on Italy Destinations from 08:00 GMT to 14:10 GMT.
Sep 30, 11:34 CDT

Identified - Our carrier partners for Italy have notified us that they are experiencing issues within their messaging platform. This may affect both inbound and outbound SMS messages to the Vibes Platform for all Italian numbers. We are in direct contact with the carrier partner and will provide updates as they are received.

IMPACT: SMS message latency on the carrier network for Italy. Messages both inbound and outbound to Vibes may experience delays in being delivered.

ACTION: No action is required by you are this time. All messages are being queued by Vibes and will be processed as the rate in which the carrier network is made available to Vibes.
Sep 30, 06:26 CDT

Sep 29, 2023

Vibes DLR and ACK Delivery Latency

Resolved - The optimal delivery performance of MT DLRs and ACKs has been fully restored. All DLRs and ACKs have been delivered.
Sep 29, 16:00 CDT

Update - Our engineers have identified the cause of delays and are working to restore normal delivery times for MT DLRs and ACKs.
Sep 29, 10:29 CDT

Identified - Vibes has identified a performance degradation resulting in delayed delivery of MT DLRs and ACKs. Our engineers are working to restore optimal delivery performance for MT DLRs and ACKs as soon as possible. We will continue to update you until this issue is resolved.

IMPACT: Vibes DLR and ACK latency
Sep 29, 10:05 CDT

Sep 28, 2023

Carrier Latency: United Kingdom

Resolved - Our carrier partner has resolved the SMS message latency on their network. All impacted messages have been delivered.

IMPACT: SMS message latency on United Kingdom Destinations from 2023-09-29 01:07 GMT to 2023-09-29 02:10 GMT.
Sep 28, 22:32 CDT

Identified - Our carrier partners for United Kingdom have notified us that they are experiencing issues within their messaging platform. This may affect both inbound and outbound SMS messages to the Vibes Platform for all United Kingdom numbers. We are in direct contact with the carrier partner and will provide updates as they are received.

IMPACT: SMS message latency on the carrier network for United Kingdom. Messages both inbound and outbound to Vibes may experience delays in being delivered.

ACTION: No action is required by you are this time. All messages are being queued by Vibes and will be processed as the rate in which the carrier network is made available to Vibes.
Sep 28, 20:36 CDT

Sep 27, 2023

Canadian Carrier Messaging Maintenance 9/26/2023

Completed - The scheduled maintenance has been completed.
Sep 27, 01:00 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 26, 23:00 CDT

Scheduled - Our Canadian carrier partner will be performing maintenance on 9/26 from 11:00 p.m. CT until 9/27 at 1:00 a.m. CT.

IMPACT: Connection to the network will be periodically unavailable. Message delivery and processing times to Canadian carriers may be impacted.

ACTION: No action is required. All messages will be queued and processed at the rate the carrier network is available or when the maintenance is completed.

Systems Impacted by Maintenance: Connection to Canadian carrier messaging

Impacted Canadian Carriers: NorthernTel, Telebec, Rogers Wireless, Videotron, Fido, Telus Mobility, MTS Mobility, SaskTel Mobility, Virgin Mobile, Wind Mobile, Mobility, Public Mobile and Eastlink Wireless, Bell Mobility, and Aliant.
Sep 22, 09:44 CDT

Sep 26, 2023

Sep 25, 2023

Carrier Latency: France

Resolved - Our carrier partner has resolved the SMS message latency on their network. All impacted messages have been delivered.

IMPACT: SMS message latency on France Destinations from 01:03 UTC to 01:42 UTC.
Sep 25, 21:29 CDT

Identified - Our carrier partners for France have notified us that they are experiencing issues within their messaging platform. This may affect both inbound and outbound SMS messages to the Vibes Platform for all France numbers. We are in direct contact with the carrier partner and will provide updates as they are received.

IMPACT: SMS message latency on the carrier network for France. Messages both inbound and outbound to Vibes may experience delays in being delivered.

ACTION: No action is required by you are this time. All messages are being queued by Vibes and will be processed as the rate in which the carrier network is made available to Vibes.
Sep 25, 20:39 CDT

Sep 24, 2023

No incidents reported.

Sep 23, 2023

No incidents reported.

Sep 22, 2023

Interop Carrier Maintenance 9/21/2023

Completed - The scheduled maintenance has been completed.
Sep 22, 05:01 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 21, 23:00 CDT

Scheduled - Interop will be performing maintenance on 9/21 from 11:00 p.m. CT until 9/22 at 5:00 a.m. CT.

IMPACT: Connection to the Interop network will be periodically unavailable. Message delivery and processing times may be impacted.

ACTION: No action is required. All messages will be queued and processed at the rate the Interop network is available or when the maintenance is completed.

Systems Impacted by Maintenance: Connection to Interop messaging

Impacted Carriers: ACS/Alaska, ASTAC, Carolina West, Cellone Nation, Cellcom, Cellsouth/cSpire, Chat Mobility (Hawkeye), Copper Valley, Cross Wireless, DISH Wireless, Duet/NewCore Wireless, GCI, Illinois Valley Cellular, Inland Cellular, IT&E, James Valley, Nex-Tech Wireless, Northwest Missouri Cellular, Panhandle Telecommunications, Pine Belt Cellular, RINA (includes STRATA Networks, Silver Star PCS, CTC (Cambridge Telephone Company), Snake River PCS, NNTC Wireless, Breakaway Wireless, Cluster Telephone), SouthernLINC, Standing Rock, Thumb Cellular, Union Wireless, Viaero Wireless, West Central Wireless (WCC)
Sep 21, 09:30 CDT

Sep 21, 2023

Carrier Maintenance: US Cellular 9/20/2023

Completed - The scheduled maintenance has been completed.
Sep 21, 03:30 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 20, 23:30 CDT

Scheduled - US Cellular will be performing maintenance on 9/20 from 11:30 p.m. CT until 9/21 at 3:30 a.m. CT.

IMPACT: Connection to the US Cellular network will be periodically unavailable. Message delivery and processing times may be impacted.

ACTION: No action is required. All messages will be queued and processed at the rate the US Cellular network is available or when the maintenance is completed.
Sep 19, 12:53 CDT

Sep 20, 2023

Sep 19, 2023

Clearsky Maintenance 9/19/2023

Completed - The scheduled maintenance has been completed.
Sep 19, 06:00 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 19, 04:00 CDT

Scheduled - Clearsky will be performing maintenance on 9/19 from 4:00 a.m. CT until 9/19 at 6:00 a.m. CT.

IMPACT: Connection to the Clearsky network will be periodically unavailable. Message delivery and processing times may be impacted.

ACTION: No action is required. All messages will be queued and processed at the rate the Clearsky network is available or when the maintenance is completed.

Systems Impacted by Maintenance: Connection to Clearsky messaging

Impacted Carriers: Altice Mobile, Atlantic Tele-Network International (ATNI), Aerialink, Bandwidth , Brightlink, Cell One North East Arizona, Chariton Valley, DCC, Enflick, First (1st) Point, GTA, Indigo Wireless, Inteliquent, Limitless/Immix, Nemont/Sagebrush PCS, Pine Cellular, Pinger, Pioneer Cellular, Plivo, Sagebrush Cellular, Telnyx, TextMe, Triangle Wireless, TruPhone, TSG Global (Flextalk), United Wireless/OCN, Viya
Sep 11, 08:58 CDT

Sep 18, 2023

Carrier Latency: France

Identified - Our carrier partners for France have notified us that they are experiencing issues within their messaging platform. This may affect both inbound and outbound SMS messages to the Vibes Platform for all French numbers. We are in direct contact with the carrier partner and will provide updates as they are received.

IMPACT: SMS message latency on the carrier network for France. Messages both inbound and outbound to Vibes may experience delays in being delivered.

ACTION: No action is required by you are this time. All messages are being queued by Vibes and will be processed as the rate in which the carrier network is made available to Vibes.
Sep 17, 23:56 CDT

Sep 17, 2023

Sep 16, 2023

Vibes Platform Performance Issue

Resolved - The Vibes Platform has been fully restored. We have logged the issue in our incident reporting system. Our team of engineers will review the root cause and implement any necessary system changes.

IMPACT: Vibes Platform performance issue from 7:30 AM CT to 8:30 AM CT.
Sep 16, 08:29 CDT

Identified - Vibes has identified an issue with our Platforms performance. You may currently be experiencing errors within the Vibes Platform. Systems affected can be found below, and our engineers are working to resolve the issue as soon as possible. We will continue to update you until this issue is resolved.

Systems Impacted by this incident:

•Accessing the Vibes Platform
•Accessing Mobile Page
Sep 16, 07:51 CDT