Vibes Status

All Systems Operational

About This Site

Get status updates on the availability of Vibes Global Messaging and Vibes Mobile Engagement Platform.
Having Trouble? Contact our 24/7 Customer Care Team at live@vibes.com or by calling or texting us at 1-877-834-9566.

North America Messaging Operational

SMS SMPP Operational

SMS HTTP Operational

MMS Operational

10DLC Operational

Toll-Free Operational

North America Platform Operational

Platform UI Operational

SMS Operational

MMS Operational

API Operational

Push Operational

Wallet Operational

Analytics & Reporting Operational

International Messaging Operational

SMS Europe Operational

SMS APAC Operational

SMS Latin America & Mexico Operational

SMS Middle East & Africa Operational

EU Platform Operational

Platform UI Operational

SMS Operational

API Operational

Push Operational

Wallet Operational

Analytics & Reporting Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Toll-Free Maintenance 10/9/2024 Oct 9, 2024 22:00 - Oct 10, 2024 02:00 CDT

Our Toll-Free carrier partner will be performing maintenance on 10/9 from 10:00 p.m. CT until 10/10 at 2:00 a.m. CT.

IMPACT: Connectivity for Toll-Free messaging will be periodically unavailable. Toll-Free message delivery and processing times may be impacted.

ACTION: No action is required. All messages will be queued and processed at the rate the Toll-Free network is available or when the maintenance is completed.

Systems Impacted by Maintenance: Connection to Toll-Free messaging
Posted on Oct 04, 2024 - 10:47 CDT

Hong Kong and Singapore Destinations Cellular Maintenance 10/14/2024 Oct 14, 2024 22:00 - Oct 15, 2024 05:00 CDT

Our carrier partner for Hong Kong and Singapore will be performing maintenance on 10/14 from 3:00 p.m. GMT until 10/14 at 10:00 p.m. GMT.

IMPACT: Connectivity for Hong Kong and Singapore messaging will be periodically unavailable. Message delivery and processing times may be impacted to Hong Kong and Singapore.

ACTION: No action is required. All messages will be queued and processed at the rate the Hong Kong and Singapore destination network is available or when the maintenance is completed.

Systems Impacted by Maintenance: Connection to Hong Kong and Singapore messaging
Posted on Oct 02, 2024 - 14:43 CDT

Past Incidents

Oct 7, 2024

No incidents reported today.

Oct 6, 2024

No incidents reported.

Oct 5, 2024

No incidents reported.

Oct 4, 2024

No incidents reported.

Oct 3, 2024

Carrier Latency: Italy

Resolved - Our carrier partner has resolved the SMS message latency on their network. All impacted messages have been delivered.

IMPACT: SMS message latency on Italian Destinations from 11:48 a.m. GMT to 1:04 p.m. GMT.
Oct 3, 09:19 CDT

Identified - Our carrier partners for Italy have notified us that they are experiencing issues within their messaging platform. This may affect both inbound and outbound SMS messages to the Vibes Platform for all Italian numbers. We are in direct contact with the carrier partner and will provide updates as they are received.

IMPACT: SMS message latency on the carrier network for Italy. Messages both inbound and outbound to Vibes may experience delays in being delivered.

ACTION: No action is required by you at this time. All messages are being queued by Vibes and will be processed at the rate in which the carrier network is made available to Vibes.
Oct 3, 07:28 CDT

Toll-Free Maintenance 10/2/2024

Completed - The scheduled maintenance has been completed.
Oct 3, 02:00 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 2, 22:00 CDT

Scheduled - Our Toll-Free carrier partner will be performing maintenance on 10/2 from 10:00 p.m. CT until 10/3 at 2:00 a.m. CT.

IMPACT: Connectivity for Toll-Free messaging will be periodically unavailable. Toll-Free message delivery and processing times may be impacted.

ACTION: No action is required. All messages will be queued and processed at the rate the Toll-Free network is available or when the maintenance is completed.

Systems Impacted by Maintenance: Connection to Toll-Free messaging
Sep 30, 10:47 CDT

Oct 2, 2024

Oct 1, 2024

No incidents reported.

Sep 30, 2024

Monitoring: Verizon Outage in multiple US Cities

Resolved - Verizon engineers have fully restored today's network disruption that impacted some customers. Service has returned to normal levels.
Sep 30, 18:46 CDT

Monitoring - Vibes is monitoring the impact of the reported Verizon outages in multiple cities nationwide. Currently, outbound MT messages from Vibes to Verizon are sending at normal rates and are being accepted by the carrier. We expect that Handset DLRs may be delayed to devices impacted by the outage. Handsets in SOS mode are failing to send MO messages to the carrier network.

We are continuing to monitor and will provide updates as we receive them. If you have any questions or concerns, please reach out to Vibes Customer Care.
Sep 30, 11:57 CDT

AT&T MMS MO and DLR Callback Latency

Resolved - Vibes engineers identified and corrected an issue with delays in the delivery of AT&T MMS MO and DLR callbacks. Our engineers were able to restore optimal delivery performance for these callbacks. Systems you may have seen affected can be found below.

Systems Impacted by this incident:
•Delays with AT&T MMS MO and DLR Callbacks

IMPACT: Vibes Platform performance issue from 6:30 a.m. and 8:52 a.m. CST
Sep 30, 09:11 CDT

Sep 29, 2024

No incidents reported.

Sep 28, 2024

No incidents reported.

Sep 27, 2024

No incidents reported.

Sep 26, 2024

No incidents reported.

Sep 25, 2024

Vibes EU Platform Performance Issue

Resolved - Vibes engineers identified and corrected an issue with EU Platform performance. Systems you may have seen affected can be found below.

Systems Impacted by this incident:

•Vibes Platform Navigation
•Vibes Platform Log in
•Higher than normal error responses from the Vibes Platform API
•Any failed API calls will need to be resent

IMPACT: Vibes Platform performance issue from 6:35 p.m. GMT to 7:00 p.m. GMT.
Sep 25, 13:30 CDT

Sep 24, 2024

No incidents reported.

Sep 23, 2024

No incidents reported.