Our carrier partner has resolved the SMS message latency on their network. All impacted messages have been delivered.
IMPACT: SMS message latency on France Destinations from 01:03 UTC to 01:42 UTC.
Posted Sep 25, 2023 - 21:29 CDT
Identified
Our carrier partners for France have notified us that they are experiencing issues within their messaging platform. This may affect both inbound and outbound SMS messages to the Vibes Platform for all France numbers. We are in direct contact with the carrier partner and will provide updates as they are received.
IMPACT: SMS message latency on the carrier network for France. Messages both inbound and outbound to Vibes may experience delays in being delivered.
ACTION: No action is required by you are this time. All messages are being queued by Vibes and will be processed as the rate in which the carrier network is made available to Vibes.
Posted Sep 25, 2023 - 20:39 CDT
This incident affected: International Messaging (SMS Europe) and EU Platform (SMS).